TechSpot

Error message from WoW

By andyman91
Jun 21, 2006
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  1. Hey guys, I got a problem error message "World of Warcraft was unable to start up 3D acceleration. Please make sure Direct X 9.0c is installed and your video drivers are up to date." My game was working previously for 6 months with the problem, i used to only get that error message when i opened the game from my desktop, so to avoid the message I opened the game from the startup menu, and the game worked fine. Now though when i open it from anywhere I get the error message, ugh.

    These are the Nvidia video cards supported by World of Warcraft...

    nForce Integrated Graphics
    GeForce 2 (GTS / Ultra / Ti / Pro / MX) Series
    GeForce 3 (Ti) Series
    GeForce 4 MX Series
    GeForce 4 Ti Series
    GeForce FX Series
    GeForce 6 Series
    GeForce 7 Series*

    I have Geforce 4 MX 420, so i dont see a problem there...

    Also here is some system Information...

    Time of this report: 6/21/2006, 09:55:56
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526)
    Language: English (Regional Setting: English)
    System Manufacturer: n/a
    System Model: n/a
    BIOS: n/a
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
    Memory: 510MB RAM
    Page File: 323MB used, 924MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.0001.0904 32bit Unicode

    Also to be noted, when i ran tests on my Direct X display the last test failed... heres the DxDiag notes...

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: Several files (d3dx9d.dll, d3d9d.dll) are debug versions, which will run slower than the retail version.
    Display Tab 1: Hardware-accelerated Direct3D 9 is not available because the display driver does not support it. You may be able to get a newer driver from the hardware manufacturer. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: Display driver does not support API (DDI version too low)
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    Also if needed here is my Display information...

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce4 MX 420
    Manufacturer: NVIDIA
    Chip type: GeForce4 MX 420
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0172&SUBSYS_015A10DE&REV_A3
    Display Memory: 64.0 MB
    Current Mode: 1024 x 768 (32 bit) (75Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.8198 (English)
    DDI Version: 7
    Driver Attributes: Final Retail
    Driver Date/Size: 12/10/2005 04:06:00, 3955456 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 12/10/2005 04:06:00, 3536768 bytes
    Device Identifier: Could not initialize Direct3D v9. This program was compiled with header files that do not match the installed DirectX DLLs
    Vendor ID: n/a
    Device ID: n/a
    SubSys ID: n/a
    Revision ID: n/a
    Revision ID: n/a
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: All tests were successful.
    D3D8 Test Result: All tests were successful.
    D3D9 Test Result: Display driver does not support API (DDI version too low)


    Please someone help me ='(
    If you need more information just ask...
  2. Peddant

    Peddant TS Rookie Posts: 1,644

    I found this from HEREThey`re fairly generic uninstall/reinstall instructions.

    1. Use the add/ remove control panel to uninstall your Warcraft game and patches.

    2.Now reinstall Direct X over its previous install

    3. Use the add/ remove control panel to remove all your video drivers. You will now be

    using the default VGA driver provided with Windows. Stop the automatic found new

    hardware wizard from starting, everytime you reboot.

    4.Download the latest drivers for your video card. Do not install yet.

    5. Now re-install the game and patch. After installing the game, try to start it, you will

    get the same error message.

    6. Now install your new video drivers and reboot.

    7. Now try starting your game, it should work. (At least it did for me, I spent 6 hours last

    Saturday figuring these steps out.)
  3. andyman91

    andyman91 TS Rookie Topic Starter

    well thanks, all i had to do was reinstall direct X then uninstall/reinstal WoW. thank you for all your help!
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