TechSpot

Error message... The Universal Communication Server service terminated unexpectedly

By makeitwrite
Nov 4, 2013
  1. Not sure what this means, but my wife has been complaining that her Dell is acting slow and sluggish - Its relatively new and had been working fine... I also got a strange call from MS today that my Windows Computer is going to crash due to server errors. It was a horrible call and frankly didn't sound legit... Ran the suggestions from this forum and attached as requested. Nothing pops out - Ran Malwarebytes fast scan didn't find anything. Seems to have started 10/28 but don't know how to check what happened that day (?) - Would appreciate any comments / suggestions for this error:

    The Universal Communication Server service terminated unexpectedly

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 10.0.9200.16720
    Run by susan at 16:51:24 on 2013-11-04
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8128.3875 [GMT -5:00]
    .
    AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
    SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\hasplms.exe
    C:\Windows\system32\Dwm.exe
    c:\Program Files\Intel\iCLS Client\HeciServer.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\mfevtps.exe
    C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
    c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Ath_CoexAgent.exe
    C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
    C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\Windows\system32\svchost.exe -k bthsvcs
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AthBtTray.exe
    C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\System32\WUDFHost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\PROGRA~1\McAfee\MSC\McAPExe.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe
    c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
    C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    C:\PROGRA~1\COMMON~1\McAfee\Platform\MSM\McSmtFwk.exe
    C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe
    c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    c:\PROGRA~1\mcafee\msc\mcupdmgr.exe
    c:\PROGRA~1\mcafee\mqs\qcshm.exe
    C:\PROGRA~1\McAfee\MSC\McInfo.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    C:\Program Files (x86)\iTunes\iTunes.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
    C:\Program Files (x86)\BERNINA\UCS\UniversalCommunicationServer.exe
    C:\Windows\system32\mmc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uDefault_Page_URL = hxxp://dell13.msn.com
    mWinlogon: Userinit = userinit.exe
    BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
    BHO: Adblock Plus for IE Browser Helper Object: {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files\Adblock Plus for IE\AdblockPlus32.dll
    uRunOnce: [Uninstall C:\Users\susan\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\susan\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910_1\amd64"
    mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
    mRun: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
    IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
    TCP: NameServer = 167.206.245.130 167.206.245.129 192.168.1.1
    TCP: Interfaces\{A5AA8AAD-8311-4B8D-8BB1-5EFB1D523DA9} : DHCPNameServer = 167.206.245.130 167.206.245.129 192.168.1.1
    TCP: Interfaces\{C61AA383-FDF7-4364-81EB-EF53CE1D113C} : DHCPNameServer = 167.206.245.130 167.206.245.129 192.168.1.1
    Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\msc\McSnIePl.dll
    Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
    x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -
    x64-BHO: Adblock Plus for IE Browser Helper Object: {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files\Adblock Plus for IE\AdblockPlus64.dll
    x64-Run: [RTHDVCPL] "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
    x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX5REC
    x64-Run: [IAStorIcon] "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
    x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\btvstack.exe"
    x64-Run: [AthBtTray] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\athbttray.exe"
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
    x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
    x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\msc\McSnIePl64.dll
    x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 iaStorA;iaStorA;C:\Windows\System32\drivers\iaStorA.sys [2013-8-7 652784]
    R0 iaStorF;iaStorF;C:\Windows\System32\drivers\iaStorF.sys [2013-8-7 28656]
    R0 iusb3hcs;Intel(R) USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2013-8-7 20616]
    R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2012-11-9 772944]
    R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2012-11-9 342416]
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2013-9-8 56336]
    R2 AdobeActiveFileMonitor11.0;Adobe Active File Monitor V11;C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe [2012-9-23 171600]
    R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-8-7 98208]
    R2 aksdf;aksdf;C:\Windows\System32\drivers\aksdf.sys [2013-8-9 91784]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2013-8-7 241152]
    R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2012-12-27 204928]
    R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-8-7 199176]
    R2 hasplms;Sentinel Local License Manager;C:\Windows\System32\hasplms.exe -run --> C:\Windows\System32\hasplms.exe -run [?]
    R2 HomeNetSvc;McAfee Home Network;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-2-6 15344]
    R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe [2013-8-7 2451456]
    R2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-12-10 732160]
    R2 Intel(R) ME Service;Intel(R) ME Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe [2013-8-7 129336]
    R2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2013-8-7 167736]
    R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 McOobeSv2;McAfee OOBE Service2;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 mcpltsvc;McAfee Platform Services;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-8-7 221296]
    R2 mfecore;McAfee Anti-Malware Core;C:\Program Files\Common Files\mcafee\AMCore\mcshield.exe [2013-8-7 1017016]
    R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\mcafee\systemcore\mfefire.exe [2013-8-7 218760]
    R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2013-8-7 182752]
    R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-10-11 1907896]
    R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-8-7 224840]
    R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2013-8-7 1695040]
    R2 UniversalCommunicationServer;Universal Communication Server;C:\Program Files (x86)\BERNINA\UCS\UniversalCommunicationServer.exe [2013-9-7 95672]
    R2 ZAtheros Bt and Wlan Coex Agent;ZAtheros Bt and Wlan Coex Agent;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Ath_CoexAgent.exe [2012-12-27 327296]
    R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-8-7 81536]
    R3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2012-12-27 36480]
    R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2013-8-7 96768]
    R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2012-12-27 341120]
    R3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2012-12-27 111232]
    R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2012-12-27 30848]
    R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2012-12-27 168064]
    R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2012-12-27 68736]
    R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2012-12-27 281728]
    R3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2012-12-27 551552]
    R3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2012-11-9 70112]
    R3 iusb3hub;Intel(R) USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2013-8-7 366216]
    R3 iusb3xhc;Intel(R) USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2013-8-7 786056]
    R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2012-11-9 309968]
    R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2012-11-9 516608]
    R3 mfencbdc;McAfee Inc. mfencbdc;C:\Windows\System32\drivers\mfencbdc.sys [2013-2-18 337120]
    R3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0;PCDSRVC{D3412D80-CF3B4A27-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\My Dell\pcdsrvc_x64.pkms [2013-5-3 25584]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2013-8-7 252048]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-8-7 805088]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
    S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
    S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-8-7 57856]
    S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448]
    S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\drivers\HipShieldK.sys [2013-9-5 197264]
    S3 Intel(R) Capability Licensing Service TCP IP Interface;Intel(R) Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2012-12-10 803872]
    S3 McAWFwk;McAfee Activation Service;C:\PROGRA~1\COMMON~1\mcafee\actwiz\mcawfwk.exe [2013-8-7 334760]
    S3 mfencrk;McAfee Inc. mfencrk;C:\Windows\System32\drivers\mfencrk.sys [2013-2-18 95856]
    S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
    S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-9-5 1255736]
    .
    =============== Created Last 30 ================
    .
    2013-11-04 21:41:12--------d-----w-C:\Users\susan\AppData\Roaming\Malwarebytes
    2013-11-04 21:40:55--------d-----w-C:\ProgramData\Malwarebytes
    2013-11-04 21:40:5325928----a-w-C:\Windows\System32\drivers\mbam.sys
    2013-11-04 21:40:53--------d-----w-C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2013-11-04 21:40:33--------d-----w-C:\Users\susan\AppData\Local\Programs
    2013-10-13 11:16:49--------d-----w-C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
    2013-10-12 01:24:51--------d-----w-C:\Program Files (x86)\MSECache
    2013-10-11 18:02:40566480----a-w-C:\ProgramData\Microsoft\ClickToRun\{9AC08E99-230B-47e8-9721-4577B7F124EA}\integrator.exe
    2013-10-11 17:58:06--------d-----w-C:\Program Files\Microsoft Office 15
    2013-10-11 17:55:45--------d-----w-C:\Users\susan\AppData\Local\ElevatedDiagnostics
    2013-10-11 17:40:20--------d-----w-C:\Users\susan\AppData\Local\LogMeIn Rescue Applet
    2013-10-10 15:41:28--------d-----w-C:\Program Files\iTunes
    2013-10-10 15:41:28--------d-----w-C:\Program Files\iPod
    2013-10-10 15:41:28--------d-----w-C:\Program Files (x86)\iTunes
    2013-10-10 15:35:49159744----a-w-C:\Program Files\Internet Explorer\Plugins\npqtplugin5.dll
    2013-10-10 15:35:49159744----a-w-C:\Program Files\Internet Explorer\Plugins\npqtplugin4.dll
    2013-10-10 15:35:49159744----a-w-C:\Program Files\Internet Explorer\Plugins\npqtplugin3.dll
    2013-10-10 15:35:49159744----a-w-C:\Program Files\Internet Explorer\Plugins\npqtplugin2.dll
    2013-10-10 15:35:49159744----a-w-C:\Program Files\Internet Explorer\Plugins\npqtplugin.dll
    2013-10-09 11:11:28633856----a-w-C:\Windows\System32\comctl32.dll
    2013-10-09 11:10:58124112----a-w-C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
    2013-10-09 11:10:58102608----a-w-C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
    2013-10-09 11:10:57983488----a-w-C:\Windows\System32\drivers\dxgkrnl.sys
    2013-10-09 11:10:55461312----a-w-C:\Windows\System32\scavengeui.dll
    2013-10-09 11:10:5199840----a-w-C:\Windows\System32\drivers\usbccgp.sys
    2013-10-09 11:10:517808----a-w-C:\Windows\System32\drivers\usbd.sys
    2013-10-09 11:10:5152736----a-w-C:\Windows\System32\drivers\usbehci.sys
    2013-10-09 11:10:51343040----a-w-C:\Windows\System32\drivers\usbhub.sys
    2013-10-09 11:10:51325120----a-w-C:\Windows\System32\drivers\usbport.sys
    2013-10-09 11:10:5130720----a-w-C:\Windows\System32\drivers\usbuhci.sys
    2013-10-09 11:10:5125600----a-w-C:\Windows\System32\drivers\usbohci.sys
    .
    ==================== Find3M ====================
    .
    2013-10-09 20:51:2071048----a-w-C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-10-09 20:51:20692616----a-w-C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-09-22 23:28:061767936----a-w-C:\Windows\SysWow64\wininet.dll
    2013-09-22 23:27:492876928----a-w-C:\Windows\SysWow64\jscript9.dll
    2013-09-22 23:27:4861440----a-w-C:\Windows\SysWow64\iesetup.dll
    2013-09-22 23:27:48109056----a-w-C:\Windows\SysWow64\iesysprep.dll
    2013-09-22 22:55:102241024----a-w-C:\Windows\System32\wininet.dll
    2013-09-22 22:54:513959296----a-w-C:\Windows\System32\jscript9.dll
    2013-09-22 22:54:5067072----a-w-C:\Windows\System32\iesetup.dll
    2013-09-22 22:54:50136704----a-w-C:\Windows\System32\iesysprep.dll
    2013-09-21 03:38:392706432----a-w-C:\Windows\System32\mshtml.tlb
    2013-09-21 03:30:242706432----a-w-C:\Windows\SysWow64\mshtml.tlb
    2013-09-21 02:48:3689600----a-w-C:\Windows\System32\RegisterIEPKEYs.exe
    2013-09-21 02:39:4771680----a-w-C:\Windows\SysWow64\RegisterIEPKEYs.exe
    2013-09-14 01:10:19497152----a-w-C:\Windows\System32\drivers\afd.sys
    2013-09-08 19:40:48952--sha-w-C:\ProgramData\KGyGaAvL.sys
    2013-09-08 02:30:371903552----a-w-C:\Windows\System32\drivers\tcpip.sys
    2013-09-08 02:27:14327168----a-w-C:\Windows\System32\mswsock.dll
    2013-09-08 02:03:58231424----a-w-C:\Windows\SysWow64\mswsock.dll
    2013-08-29 02:17:485549504----a-w-C:\Windows\System32\ntoskrnl.exe
    2013-08-29 02:16:351732032----a-w-C:\Windows\System32\ntdll.dll
    2013-08-29 02:16:28243712----a-w-C:\Windows\System32\wow64.dll
    2013-08-29 02:16:14859648----a-w-C:\Windows\System32\tdh.dll
    2013-08-29 02:13:28878080----a-w-C:\Windows\System32\advapi32.dll
    2013-08-29 01:51:453969472----a-w-C:\Windows\SysWow64\ntkrnlpa.exe
    2013-08-29 01:51:453914176----a-w-C:\Windows\SysWow64\ntoskrnl.exe
    2013-08-29 01:50:315120----a-w-C:\Windows\SysWow64\wow32.dll
    2013-08-29 01:50:301292192----a-w-C:\Windows\SysWow64\ntdll.dll
    2013-08-29 01:50:16619520----a-w-C:\Windows\SysWow64\tdh.dll
    2013-08-29 01:48:17640512----a-w-C:\Windows\SysWow64\advapi32.dll
    2013-08-29 01:48:1544032----a-w-C:\Windows\apppatch\acwow64.dll
    2013-08-29 00:49:5325600----a-w-C:\Windows\SysWow64\setup16.exe
    2013-08-29 00:49:527680----a-w-C:\Windows\SysWow64\instnm.exe
    2013-08-29 00:49:5214336----a-w-C:\Windows\SysWow64\ntvdm64.dll
    2013-08-29 00:49:492048----a-w-C:\Windows\SysWow64\user.exe
    2013-08-28 01:21:063155968----a-w-C:\Windows\System32\win32k.sys
    2013-08-20 07:33:08829264----a-w-C:\Windows\System32\msvcr100.dll
    2013-08-20 07:33:08608080----a-w-C:\Windows\System32\msvcp100.dll
    2013-08-20 06:26:20773968----a-w-C:\Windows\SysWow64\msvcr100.dll
    2013-08-20 06:26:20421200----a-w-C:\Windows\SysWow64\msvcp100.dll
    2013-08-09 13:52:1291784----a-w-C:\Windows\System32\drivers\aksdf.sys
    2013-08-09 13:52:1277768----a-w-C:\Windows\System32\aksusb4.dll
    2013-08-09 13:52:1270088----a-w-C:\Windows\System32\akshhl30.dll
    2013-08-09 13:52:1263944----a-w-C:\Windows\System32\drivers\akshhl.sys
    2013-08-09 13:52:1260488----a-w-C:\Windows\System32\drivers\akshasp.sys
    2013-08-09 13:52:124609928----a-w-C:\Windows\System32\hasplms.exe
    2013-08-09 13:52:124609928----a-w-C:\Windows\System32\aksllmtp.exe
    2013-08-09 13:52:12331328----a-w-C:\Windows\System32\drivers\hardlock.sys
    2013-08-09 13:52:12303624----a-w-C:\Windows\System32\drivers\aksusb.sys
    2013-08-09 13:52:1221448----a-w-C:\Windows\System32\drivers\aksclass.sys
    2013-08-09 13:52:1218376----a-w-C:\Windows\System32\akshsp52.dll
    2013-08-09 13:52:12140736----a-w-C:\Windows\System32\drivers\aksfridge.sys
    2013-08-08 05:00:59805376----a-w-C:\Windows\SysWow64\cdosys.dll
    2013-08-08 04:31:1792160----a-w-C:\Windows\System32\SetIEInstalledDate.exe
    2013-08-08 04:30:5968608----a-w-C:\Windows\System32\taskhost.exe
    2013-08-08 03:39:100----a-w-C:\Windows\ativpsrm.bin
    .

    ============= FINISH: 16:51:47.25 ===============
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =============================

    MS will never call you so you can safely send the caller to hell :)
     
  3. makeitwrite

    makeitwrite TS Rookie Topic Starter

    Here is the bit I missed yesterday - Shows nothing on a full scan - Maybe problem related to TCPIP or DNS issues? I'm still wondering what the 'Universal Communication Server service' is and what it does? Open to suggestions

    And yes, other then using Office 2013 off their subscription $99 a year plan, couldn't imagine Microsoft would be calling me....

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.11.04.07

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 10.0.9200.16721
    susan :: QUILTER-PC [administrator]

    11/4/2013 9:44:34 PM
    mbam-log-2013-11-04 (21-44-34).txt

    Scan type: Full scan (C:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 360936
    Time elapsed: 44 minute(s), 52 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
     
  4. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    Attached logs won't be reviewed.
    See your first post.
     
  5. makeitwrite

    makeitwrite TS Rookie Topic Starter

    Here is the 'attach' txt file from DDS - Also, all the 'removable drives' are iphone, internal dvd, a USB key for a sewing machine, camera SD card in printer... They get scanned when plugged in and basically nothing on them, or their empty.

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 9/5/2013 4:13:46 PM
    System Uptime: 10/27/2013 11:21:00 AM (197 hours ago)
    .
    Motherboard: Dell Inc. | | 0KWVT8
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz | CPU 1 | 3196/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 907 GiB total, 821.638 GiB free.
    D: is CDROM ()
    E: is Removable
    F: is Removable
    G: is Removable
    H: is Removable
    J: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Dell Wireless 1703 802.11b/g/n (2.4GHz)
    Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_02091028&REV_01\4&228C828A&0&00E7
    Manufacturer: Atheros Communications Inc.
    Name: Dell Wireless 1703 802.11b/g/n (2.4GHz)
    PNP Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_02091028&REV_01\4&228C828A&0&00E7
    Service: athr
    .
    ==== System Restore Points ===================
    .
    RP29: 10/10/2013 3:00:26 AM - Windows Update
    RP30: 10/20/2013 11:59:58 PM - Scheduled Checkpoint
    RP31: 10/28/2013 12:00:01 AM - Scheduled Checkpoint
    RP32: 11/4/2013 - Scheduled Checkpoint
    .
    ==== Installed Programs ======================
    .
    Adblock Plus for IE
    Adblock Plus for IE (32-bit and 64-bit)
    Adobe AIR
    Adobe Download Assistant
    Adobe Flash Player 11 ActiveX
    Adobe Photoshop Elements 11
    Adobe Reader XI (11.0.03) MUI
    AMD Accelerated Video Transcoding
    AMD Catalyst Install Manager
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Atheros Bluetooth Suite (64)
    BERNINA ARTlink
    BERNINA ARTlink 6.0F
    BERNINA Embroidery Software 6.0S
    BERNINA Universal Communication Server
    Bonjour
    CanoScan Toolbox Ver4.6
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Corel Shell Extension - 64Bit
    CorelDRAW Essentials 4
    CorelDRAW Essentials 4 - Content
    CorelDRAW Essentials 4 - Draw
    CorelDRAW Essentials 4 - Extra Content
    CorelDRAW Essentials 4 - Filters
    CorelDRAW Essentials 4 - ICA
    CorelDRAW Essentials 4 - IPM - VBA
    CorelDRAW Essentials 4 - Lang BR
    CorelDRAW Essentials 4 - Lang DE
    CorelDRAW Essentials 4 - Lang EN
    CorelDRAW Essentials 4 - Lang ES
    CorelDRAW Essentials 4 - Lang FR
    CorelDRAW Essentials 4 - Lang IT
    CorelDRAW Essentials 4 - Lang JP
    CorelDRAW Essentials 4 - Lang NL
    CorelDRAW Essentials 4 - PHOTO-PAINT
    CorelDRAW Essentials 4 - VBA
    CorelDRAW Essentials 4 - Windows Shell Extension
    D3DX10
    Dell DataSafe Local Backup
    Dell DataSafe Local Backup - Support Software
    Dell Digital Delivery
    Dell Edoc Viewer
    Dell WLAN and Bluetooth Client Installation
    DSC/AA Factory Installer
    Elements 11 Organizer
    Embroidery Software
    Google Chrome
    Google Update Helper
    Intel(R) Manageability Engine Firmware Recovery Agent
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    Intel® Trusted Connect Service Client
    iTunes
    Junk Mail filter update
    Malwarebytes Anti-Malware version 1.75.0.1300
    McAfee LiveSafe – Internet Security
    Microsoft .NET Framework 4.5
    Microsoft Mouse and Keyboard Center
    Microsoft Office 365 Home Premium - en-us
    Microsoft SkyDrive
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Works 6-9 Converter
    Movie Maker
    MSVCRT
    MSVCRT_amd64
    MSVCRT110
    MSVCRT110_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    My Dell
    Office 15 Click-to-Run Extensibility Component
    Office 15 Click-to-Run Licensing Component
    Office 15 Click-to-Run Localization Component
    Photo Common
    Photo Gallery
    PSE11 STI Installer
    PuTTY version 0.63
    QuickTime
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Security Update for Microsoft .NET Framework 4.5 (KB2737083)
    Security Update for Microsoft .NET Framework 4.5 (KB2742613)
    Security Update for Microsoft .NET Framework 4.5 (KB2789648)
    Security Update for Microsoft .NET Framework 4.5 (KB2804582)
    Security Update for Microsoft .NET Framework 4.5 (KB2833957)
    Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
    Security Update for Microsoft .NET Framework 4.5 (KB2861208)
    Shared C Run-time for x64
    Update for Microsoft .NET Framework 4.5 (KB2750147)
    Update for Microsoft .NET Framework 4.5 (KB2805221)
    Update for Microsoft .NET Framework 4.5 (KB2805226)
    Visual Basic for Applications (R) Core
    Visual Basic for Applications (R) Core - English
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live MIME IFilter
    Windows Live Photo Common
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/4/2013 3:42:50 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 16 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/4/2013 2:23:43 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 17 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/3/2013 6:44:57 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 14 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/3/2013 5:14:53 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 15 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/2/2013 12:24:00 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 13 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/2/2013 1:43:38 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 12 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/1/2013 5:02:00 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 10 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/1/2013 3:27:38 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 11 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/31/2013 8:21:28 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 8 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/31/2013 6:38:57 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 9 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/30/2013 9:46:19 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 7 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/30/2013 11:22:22 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 6 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/29/2013 6:21:14 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 4 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/29/2013 4:17:57 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/28/2013 9:33:15 PM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/28/2013 2:00:39 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    10/28/2013 11:24:54 AM, Error: Service Control Manager [7031] - The Universal Communication Server service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    .
    ==== End Of File ===========================
     
  6. Broni

    Broni Malware Annihilator Posts: 52,897   +344

    [​IMG] Download RogueKiller for 32bit or Roguekiller for 64bit to your Desktop.
    • Close all the running programs
    • Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    [​IMG] Create new restore point before proceeding with the next step....
    How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

    Download Malwarebytes Anti-Rootkit (MBAR) from HERE
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
    • Wait while the system shuts down and the cleanup process is performed.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
     
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