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errors after removing spyware software

By cbeaudet
Feb 18, 2007
  1. Hi. I need serious help with my computer. I recently removed spyware software (Software that contained spyware, not security and scanning software.) It was called "system alert popup". When I clicked to remove it, i was told to restart my computer. Since then, my computer has had extremely long bootups, and the software on my system is not right either. Almost every program i run has an error and/or is terminated. Half of the services on my computer failed to start too. I cannot view any of the explorer items that follow: Services, System Restore. When I open them, I have to attempt to start them twice, and when they do finally open, they are just blank windows. Therefore, I cannot restore my computer or start these services. Any help would be great in resolving this problem. I'd be glad to provide any other information needed to do so.

    Thanks in advance!
    -Chris
     
  2. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Please post a HijackThis log as an attachment into this thread as per this thread. Then we can see why it's doing that.

    Regards :)
     
  3. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    heres the log. It took a long time to do because I was told that there wasn't enough windows virtual memory paging file to load it. Anyhow, I attached the HijackThis log
     

    Attached Files:

  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I have moved your thread to our security and the web forum.

    Your system is still infected with nasties.

    Also, it appears you`re running more than one antivirus programme. This is not recommended, will slow your system down and can cause serious conflicts. Start by uninstalling all of McAffee.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.

    Regards Howard :)

    This thread is for the use of cbeaudet only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    I dont know why it appears that Mcafee is still installed. I uninstalled it awhile ago...hmm...
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    If you have problems in getting rid of McAfee, we`ll have to try and do it manually. Make sure you check in add remove programmes in your control panel for any McAfee entries and uninstall from there if you can.

    Regards Howard :)

    This thread is for the use of cbeaudet only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    i cannot view the programs installed on my computer in Add/remove programs. It says "please wait while list is being populate" and it takes a long time until an app. error finally pops up. As you can see, my computer is pretty messed up.
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Ok, just follow the instructions, then post the requested log files and we`ll take it from there.

    Regards Howard :)

    This thread is for the use of cbeaudet only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  9. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    i also cannot load ad-aware SE personal correctly. there were errors while loading the definitions, and i could not update it. I cannot load my antivirus software either(Avast! Anti virus)...when i try to, it encounters errors and needs to close. Just to add to that, i cannot load my personal firewall(Sunbelt) due to 'insufficient system resources'.

    Also... i found that the only mcafee software that i have installed, to what i can see in the programs menu, is Virtual technician.

    Thanks for responding!
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Ok, before doing anything else, go and read this thread HERE and rename HijackThis.exe. Also, make sure you place HJT in the correct directory. Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of cbeaudet only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  11. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    i cannot unzip the HijackThis because neither of my programs can initialize properly. they are win ace and winzip. for winace, the error code is 0xc0000142. Winzip's program files cannot load correctly
     
  12. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    firefox keeps getting errors too
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Just rename your current version of HijackThis.exe, then move it to it`s own directory. I.E C:\program files\HJT\Analyze.exe

    Regards Howard :)
     
  14. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    i cannot access my hard drive in any way. 'my computer' wont open and i cannot type 'C:' into 'run' to open it either.

    you're probably annoyed with me by now:)
     
  15. KingCody

    KingCody TS Evangelist Posts: 992   +8

    hi cbeaudet... nobody is annoyed with you, lol ;)

    restart your PC and boot up in safe mode by pressing F8 while the computer boots up, then select "safe mode". hopefully that will allow you to access your hard drive (so you can rename your HijackThis.exe file)

    then reboot normally, and run create a fresh HJT log. if your system is still having it's resources hogged, then try to end any unnecessary processes via the task manager (press ctrl+alt+del to access task manager) (using your previous HJT log posted above, you can end any process that is run from the program files folder)

    good luck :wave:
     
  16. cbeaudet

    cbeaudet TS Rookie Topic Starter Posts: 30

    for some reason winzip and winace came back and i am able to get into my hard disk also

    i found files in my hard drive that are not in any folders, and were not here before. The names are as follows:

    .rnd
    892.cin
    900.cin
    caavsetup
    caisslog
    ezsetuplog
    HCT
    HCT2ED.tmp
    HCT2EE.tmp
    LS-Look2Me-Remover
    LS-Virtumonde-Remover
    lxak
    lxal
    myfile (flash file)
    SHL4260.tmp
    VETlog
    VETlog.dmp

    Im not sure if they are bad files or if they are fine
     
  17. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    As KingCody said, no one is annoyed with you, so don`t worry.

    Are you now able to follow the instructions in this thread HERE? If you, you should do so, then post the log files I asked for.

    If you can`t, just post a renamed HJT log.

    Regards Howard :)

    This thread is for the use of cbeaudet only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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