TechSpot

Every time I plug my cable modem into the USB drive I get a BSOD

By Jizzard
May 19, 2007
  1. Hi Guys

    Got a problem which is driving me insane. Every time I connect the modem via any of my USB connections. The computer recognises the modem but then a BSOD appears with the following error

    STOP : 0x000000d1 (0x000000, 0x0000002, 0x000000, 0x000000)

    If I then reboot but remove the USB it all loads in fine. The following then appears:

    The system recovered from a serious error:

    BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000 BCP4 : 00000000, OSVer : 5_1_2600 SP 2_0, 768 _1

    If I don't connect the modem all programs run ok, but as soon as I connect BOOM! up pops the BSOD.

    I've run anti-virus scans through AVG 7.5 and Norton, but nothing.

    Any help on this would be greatly apreciated.

    P.S I'm currently using my friends MAC in case you were wondering how I'm able to post?
     
  2. Tom Mask

    Tom Mask TS Rookie Posts: 66

    That is weird. maybe theres just something wrong with the modem device. Dont buy a new one or anything yet.

    Check to see whether or not you have the right drivers.

    And thank your friend for letting you on his mac to post :)
     
  3. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    this is a driver issue. Ensure your drivers are up to date etc...
     
  4. Jizzard

    Jizzard TS Rookie Topic Starter

    Cheers guys

    Tom Mask: already thanked my mate several time for allowing me to use his MAC he's a lifesaver, as I cant connect to the internet at the mo.

    Any ideas on where to get up to date drivers?, as the PC picks up the hardware as a usb cable modem no problems and starts to install the driver I assume, before the crashing. Any ideas on the error messages I posted?

    As before all ideas and work arounds gratefully accepted on this one.
     
  5. CCT

    CCT TS Evangelist Posts: 3,556

    How could anyone help you find a driver when you posted NO information about your equipment?

    :)
     
  6. Jizzard

    Jizzard TS Rookie Topic Starter

    Equiptment list, ok here goes:

    Pentium 4 2.6 GHz
    512 DDR ram
    SEAGATE 80GB ATA100 7200RPM HDD
    ATI Radeon 9200 128mb Graphics
    Soundmax intergrated sound card
    NEC OHCI Compliant IEE 1394 Net Addapter
     
  7. boykov

    boykov TS Enthusiast Posts: 131

    Hi there ..

    .. any motherboard? :)

    The USB ports are usually on the motherboard itself .. if you know the model of the motherboard you can download the latest drivers from the manifacturers site ...

    Cheers
     
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