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Excel Crashing when Opening Access/Outlook

By YeoMan223
Jun 29, 2007
  1. Hey guys,

    Ive been having this problem for the past few weeks now. I will copy a selection of cells out of excel and when I open up MS Access or Outlook excel will close without any kind of warning. This will also happen if I try to open up a new instance of excel.

    The following has been tried
    -cleaning up TEMP files
    -reinstalling Office
    -reformatting hard drive

    I have even changed the computer with no luck. All of these solutions fixed the problem temporarily but it came back.This is happening on my work computer and it happens with multiple spreadsheets (every spreadsheet from what i can tell, they are also saved on the network). A few other people at work are experiencing the same problem. Any advice you guys can offer would be awesome.

    Thanks!!
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    What is your version of Excel? 97? 2000? XP? 2003? or 2007? Office Professional or single install?

    This is a common problem in Office for MacIntosh, and less common for Windows versions....

    Most common cause is spyware and malware infestations.
    You appear to have performed many of the correct tasks, so I would attempt good scans from two or three of the best.

    Many times, you reload the damage when you install the files after a software reinstall... If it were mine, I would do a clean install one more time, but not load the old files until scanned by a good malware detecter.


    But there are common old evils called Blaster or Lovesan and related evils you can find more about at
    You can control this by looking for it, and when it begins, click start/run and enter "shutdown -a" which will put a stop the the process. More details at

    http://www.pchell.com/virus/msblast.shtml
    http://www.symantec.com/avcenter/ve...aster.worm.html
    http://www.kellys-korner-xp.com/xp_qr.htm#rpc


    Malicious evils can cause buffer overruns in RPCSS. See MS03-039 at http://support.microsoft.com/?kbid=824146

    Also see www.microsoft.com/windowsxp/expertzone

    A good search at www.microsoft.com will take you to some very good articles in their knowledgebase.

    But some of the best help is right here by running the latest version of HiJack This, then posting the results for Howard, Kitty, and Momok to examine...

    We see these kinds of problems in our shop. It is interesting how difficult it becomes to remove them from Office, once office is infested. I would do a clean install, then not load any old files until scanned by a three infestation investigators. We use AVG AntiSpyware, AntiVirus, and AVG Rootkit, as well as SpyBot, AdAware, and Windows Defender... As soon as you run scans in regular mode, run them again in Safe Mode.

    I suspect your problem is on the network. Demand that your Network administrator do what is obvious to clean up the system. It make take him or her a day or two to get it right.
     
  3. YeoMan223

    YeoMan223 TS Rookie Topic Starter

    Thanks for the quick response.

    I am running 2003.

    I suspected it could be a network issue. However, only half of the people using the spreadsheets are experiencing the problem. If it was a network corruption, wouldnt all of the people using excel be experiencing the problem?

    I will try the solution you provided and talk to our networks person.

    Thanks again
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Hard to say if theirs would be corrupted, but even so, they could be harboring the evil where it could reside to infect others on the network.
    We are only using conjecture at the moment.
     
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