TechSpot

explorer application error

By sbruce45
Aug 15, 2006
  1. I just got a new Dell E510 with Media Center XP SP2. A week after getting it, a day after I got DSL, I started getting an error from Dr Watson, about once a day, randomly (no special activity that I initiated). The start of one of the reports is:

    Application exception occurred:
    App: C:\WINDOWS\Explorer.EXE (pid=1556)
    When: 8/9/2006 @ 22:59:10.234
    Exception number: 80000007

    I can't do anything except respond to Dr Watson and use the Task Manager. After pressing 'don't send' or 'send' then, I go to the Task Manager. There are 2 entries for Dr. Watson. If I terminate the Dr Watson entry that uses more memory, then the system works again. Both entries remain in the task manager list unless I also terminate the other entry.

    For a firewall, I use the free Zone Alarm, and for anti-virus I use Avast. I've run both AdAware and SpyBot. These problems started before I allowed automatic OS updates, and had done no manual ones.

    The task list when this occurred with not much activity is

    *----> Task List <----*
    0 System Process
    4 System
    588 smss.exe
    640 csrss.exe
    668 winlogon.exe
    712 services.exe
    724 lsass.exe
    928 Ati2evxx.exe
    944 svchost.exe
    1084 svchost.exe
    1180 svchost.exe
    1224 svchost.exe
    1364 svchost.exe
    1436 Error 0xD0000022
    1556 Explorer.EXE
    1960 spoolsv.exe
    268 aswUpdSv.exe
    284 ashServ.exe
    328 ehRecvr.exe
    376 ehSched.exe
    728 svchost.exe
    1732 mcrdsvc.exe
    2324 dllhost.exe
    2412 ashMaiSv.exe
    2480 ashWebSv.exe
    2732 alg.exe
    3012 ehtray.exe
    3024 stsystra.exe
    3100 DMXLauncher.exe
    3108 DLACTRLW.EXE
    3132 issch.exe
    3140 winpatrol.exe
    3148 ashDisp.exe
    3160 VERIZO~1.EXE
    3180 Error 0xD0000022
    3264 ehmsas.exe
    3292 DSAgnt.exe
    3348 DLG.exe
    3396 cmisrv.exe
    3624 vzOpenUIServer.exe
    3824 wuauclt.exe
    160 svchost.exe
    1544 drwtsn32.exe


    Does anyone have an idea what this error is about, and what can be done short of repairing or re-installing the OS?


    Thanks
     
  2. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Does Windows Explorer (i.e. My Computer) or the desktop ever act wierdly? If they do, it may be b/c of the thing that Dr. Watson reported. If you never had a problem w/either of them, however, it could be that Dr. W is having a problem. What happens if you uninstall Dr. W, or is it too much trouble?
    good luck, hope it works out for you
    kitty500cat
     
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Before attempting a repair/reinstall of the OS, go and read this thread HERE.

    Post a HJT log as an attachment into this thread and I`ll take a look and see if you have any nasties on your system.

    Regards Howard :wave: :wave:
     
  4. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Whoops, I didn't see the part in there about the fact that you have to terminate the one thing or the system won't work right. I don't know then, I'll let others take over.
    kitty500cat
     
  5. sbruce45

    sbruce45 TS Rookie Topic Starter

    Thanks Howard. I am not at that system now. I'll run HJT later or possibly late this evening.

    As to the question of kitty500cat, nothing else weird happens. Everything else is good.
     
  6. sbruce45

    sbruce45 TS Rookie Topic Starter

    I've run HJT and there were no check marks. Nothing looks strange to me. (Just surprised at some missing files for Avast.) The log is attached.
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Have HJT fix these two entries.

    O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll

    O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll

    Other than that, your HJT log is clean.

    As for the Avast file missing entries. It`s known that HJT sometimes get`s this wrong on 023 entries. However, just to be on the safe side, you could always reinstall Avast.

    Regards Howard :)
     
  8. sbruce45

    sbruce45 TS Rookie Topic Starter

    Howard,

    Instead I uninstalled the Verizon Toolbar and the Google Toolbar. Zone Alarm had asked that the Google Toolbar be removed when it was installed, but I guess it restored it afterwards. Didn't really want either.

    I would doubt that these toolbars would cause the error I get, but we'll see.
    I expect I will still have the problem. I do not use IE very often; just when Opera can't handle a site.

    Thanks,

    Bruce
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Maybe you should disable Dr Watson as per this Microsoft article.

    Regards Howard :)
     
  10. sbruce45

    sbruce45 TS Rookie Topic Starter

    Howard,

    It's been over 2 days since I had the failure. It looks like the failure was because of some conflict with one of those 2 toolbars, even though I don't run IE much.
    I still have Dr Watson running.

    Thanks.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...