External hard drives error

DLambie

Posts: 82   +1
I have had no real prob. with external hardrive where I can not fix them untill now.
I have WD My Passport 2TB and been using it for a few years now and been working faithfully so with what I have done is there anything else I can try?

  1. The other day I ran CHDSK /f /r on it and it could not finish due to a corrupt MBR. and now there appears to be no drive letter assigned to it so can not run FDISK
  2. Ran Disk Management but it failed too as:
  • came up with an error when plugged the drive in. "You must initialize..." and then
  • when I select MBR from 'when trying to initialize the disk' (MBR or GPT) which can not be done as another error comes up with "...failed due to a fatal device hardware issue."
Used Western Digital LifeGaurd Diagnostics, see below, but when did the last test of Write Zero's first one wasQuick Erase then 2nd was Full Erase so go 2 different errors. Tried different cables, etc and nothing

Test Option: QUICK TEST
Model Number: WD My Passport 0748
Unit Serial Number: WXQ1E13PWMV7
Firmware Number: 1022
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 13:22:54, May 29, 2017


Test Option: EXTENDED TEST
Model Number: WD My Passport 0748
Unit Serial Number: WXQ1E13PWMV7
Firmware Number: 1022
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 13:22:59, May 29, 2017


Test Option: WRITE ZEROS
Model Number: WD My Passport 0748
Unit Serial Number: WXQ1E13PWMV7
Firmware Number: 1022
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 13:23:49, May 29, 2017


Test Option: WRITE ZEROS
Model Number: WD My Passport 0748
Unit Serial Number: WXQ1E13PWMV7
Firmware Number: 1022
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 11-Cable Test::Cannot communicate with drive 2! Check device connection.
Test Time: 13:45:35, May 29, 2017
 
The partition table is damaged - - it is in the MBR.
You need a good partition table edit/repair tool.
 
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