Poldian
Posts: 18 +0
Hi everyone,
I have a problem witch BSOD. I have an Acer laptop: Aspire V 13, i5 5275U, 4GB Ram, Intel Iris Graphics 6100. I bought it on Decembrer, I updated to win 10.
It crashed with BSOD about 10 times from January. And when it doesn't crash it is extremly slow in some applications (for example in opening folders or google chrome) but other things does not seem to be affected (for example Microsoft Edge works well).
First thing I tried, I opened it up and carefully cleand from dust, but this seemd not to resolve the problem. I'm not an expert, so now I don't know what to do.
I'll be glad if someone could help me.
Thaks!!!
I attach the dmp files and the reports by WhoCrashed.
WhoCrashed Reports:
On Thu 14/04/2016 13:56:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\041416-16234-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000F2E4E7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 14/04/2016 13:56:41 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntdll.sys (ntdll!NtTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFFE000F2E4E7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED
On Wed 30/03/2016 15:35:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\033016-14765-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000ACC967C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 08/03/2016 21:43:20 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030816-12218-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE001EF7F97C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 11/02/2016 13:30:35 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\021116-11625-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000DEF61600, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 03/02/2016 11:43:18 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\020316-12046-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000ECFB87C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 27/01/2016 11:05:46 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\012716-18890-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE00193B827C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 13/01/2016 14:15:13 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\011316-11875-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE0005A7BB600, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 10/01/2016 15:01:23 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\011016-31421-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE00024C237C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I have a problem witch BSOD. I have an Acer laptop: Aspire V 13, i5 5275U, 4GB Ram, Intel Iris Graphics 6100. I bought it on Decembrer, I updated to win 10.
It crashed with BSOD about 10 times from January. And when it doesn't crash it is extremly slow in some applications (for example in opening folders or google chrome) but other things does not seem to be affected (for example Microsoft Edge works well).
First thing I tried, I opened it up and carefully cleand from dust, but this seemd not to resolve the problem. I'm not an expert, so now I don't know what to do.
I'll be glad if someone could help me.
Thaks!!!
I attach the dmp files and the reports by WhoCrashed.
WhoCrashed Reports:
On Thu 14/04/2016 13:56:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\041416-16234-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000F2E4E7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 14/04/2016 13:56:41 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntdll.sys (ntdll!NtTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFFE000F2E4E7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED
On Wed 30/03/2016 15:35:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\033016-14765-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000ACC967C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 08/03/2016 21:43:20 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030816-12218-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE001EF7F97C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 11/02/2016 13:30:35 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\021116-11625-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000DEF61600, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 03/02/2016 11:43:18 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\020316-12046-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE000ECFB87C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 27/01/2016 11:05:46 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\012716-18890-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE00193B827C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 13/01/2016 14:15:13 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\011316-11875-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE0005A7BB600, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 10/01/2016 15:01:23 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\011016-31421-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xEF (0xFFFFE00024C237C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.