Ez Phone error

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Does anyone out there have any experience of Ez Phone (from LG Nortel).
We recently had this installed and it works fine most of the time but occasionally it throws up a "Line open error" and refuses to do anything useful.
The only solution I have found so far is to shut down the relavent PC and leave it off overnight.The installers and manufacturers havn't a clue and their only suggestion was to disable the Firewall.............not an option!
 
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