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Fatal System Error Help

By hanaloa
Apr 21, 2005
  1. For the past two days I have been trying to troubleshoot a black screen and then blue screen error. Yesterday I was in the middle of system restore when I had a power outage. When I tried to restart I received a "win root\system32\ntoskrnl.exe" error message. After repairing this problem and restarting, I received a "system32\drivers\ntfs.sys" error. I accessed Microsoft support to help me with this problem. Computer would restart and I was able to access the startup page, but it would freeze. I tried a Safe Mode restart, but it would take me to the dreaded blue screen with a "C000021a Fatal System Error."

    I don't know where to go next with this. I'm trying to avoid a reinstall. Any tips on what to do next?

    Specs:
    Dell Inspirion 1100
    1.66 Ghz
    256MB
    Windows XP Home
    SP 2 installed


    Any help is much appreciated!

    hanaloa
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Go HERE and follow the instructions.

    Regards Howard :wave: :wave:
     
  3. hanaloa

    hanaloa TS Rookie Topic Starter

    Thank you for the quick response and welcome. I will try out these troubleshooting tips and see what happens.

    Hanaloa
     
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