Inactive Fell for Microsoft scam

[Candy Star]

So I never knew about the scam before this happened, I was oblivious to what was happening. My laptop is a Dell Latitude D530.

Now I have the issue where the hacker configured a password onto my computer, but said the viruses wasn't removable, I doubt that much. So I called a repair shop to come over and fix the issue, but is the bios battery inside the computer, cause I don't see one underneath the battery.

Windows 8.1

 

[Broni]

Welcome aboard

Not sure what your actual situation is.
You said you called repair shop and...?

 

[Candy Star]

He said he could inspect it, free of charge. But said if I didn't like the price, I could turn him down.

You know what a Microsoft scam is right? They locked me out of my Laptop, so I'll need the password they used to configure it.

 

[Broni]

OK since I'm not there you have to tell me STEP BY STEP what exactly happened.
Give me all details.