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Fifa14 BSOD

  1. Hi,

    I have a Toshiba Quosmio Q740. It's been crashing alot in the past week whilst trying to play Fifa14 with the message "the video memory manager has encounted an unexpected fatal error". I saw on here that someone suggest using MemTest of which I did. I've updated the drivers. I've attached the MemTest result and a crash log.

    Please help. If I need to get more information, I'll do so just tell me what to get.

    Tom Sterle
     

    Attached Files:

  2. Thomas Sterle

    Thomas Sterle TS Rookie Topic Starter

    I've just tried running Fifa14 again and had another BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    The details are attached as Log2

    Moments later after restarting I logged in and got another one - MEMORY_MANAGEMENT
    The details are attached as Log3

    Once again, any help would be greatly appreciated

    Tom
     

    Attached Files:

  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here. This is a very nice laptop, but it could be overheating during game play...
     
  4. Thomas Sterle

    Thomas Sterle TS Rookie Topic Starter

    I had a look yesterday and there were 2 files in that folder. Now there is only one. It's attached.

    Tom
     

    Attached Files:

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