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Free Software Downloads But Won't Install

By Babs1
Dec 30, 2005
  1. I have Windows XP and found Free Software that I downloaded from the Internet on my Desktop. It downloaded but won't install. I than went on my Laptop and downloaded it from the same site and it installed right away and is up and running on my laptop. I have all the requirements on my Desktop that is required for this software so could there be a problem with the computer that a tech needs to look at. This is not the first software that I have tried to download that will not install.
     
  2. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,431   +28

    What software is it? Most "free" software should be approached with caution.
     
  3. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    That's a bold statement.. Perhaps you mean the software that is advertised on the inetrenet with two-inch-tall block letters saying "FREE" in which case I would agree.
     
  4. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,431   +28

    Yes I do mean that kind of software. :p
     
  5. r_chowdhury

    r_chowdhury TS Rookie

    Otherwise the name of the software given I don't think anyone can give a good solution.
     
  6. xdeceptionx

    xdeceptionx TS Rookie

    Make sure Windows Installer isn't disabled, maybe?

    Start->Run
    Type "services.msc" (without quotes) in the dialog box
    Click OK
    Scroll down to Windows Installer
    Right click, go to Properties
    Under startup type, make sure it isn't "disabled". Setting it to manual or automatic should fix it (assuming it's the problem in the first place).
     
  7. Babs1

    Babs1 TS Rookie Topic Starter Posts: 39

    Free Software that will download but not install

    I went to Windows Installer and it was on Manual so I put it on Auto, but that didn't solve the problem. The software is Picasa from Google and it is for help in editing and share pictures on the PC.

    Like I said before it installed perfectly on the Laptop with no problems whatsoever. Does anyone else have any more suggestions. I thank you for the above suggestion because I didn't even know the "sevice" existed. I have now made a note of that.
    Barbara
     
  8. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Ok. And "won't install" means what? You double-click the installer package and nothing happens? What is the file called?
     
  9. Babs1

    Babs1 TS Rookie Topic Starter Posts: 39

    Free Software that will download but not install

    Yes, that's right. I double-click and nothing happens. It won't open. Under properties it says: original file name: payload.exe. , file version 1.0.0.1.

    Under General tab it says, "type of file" = application , Description: Picasa setup.
     
  10. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    What is the file size? Does it match the size on the laptop? Perhaps you have a broken download..

    Disabling your antivirus and/or spyware programs might help too.
     
  11. Babs1

    Babs1 TS Rookie Topic Starter Posts: 39

    Free Software that will download but not install

    Thanks Nodsu,
    I am not computer savay so where would I find the file size - and what do you mean when you say my download might be broke? Thanks for responding.
    Barbara
     
  12. beerabuser30

    beerabuser30 TS Enthusiast Posts: 200

    Right click the file and under properties it should have the size. Do the same thing on the laptop and compare.
     
  13. Babs1

    Babs1 TS Rookie Topic Starter Posts: 39

    Free Software that will download but not install

    Thanks Beerabuser30,
    The desktop were I downloaded this software (by the way I can't even uninstall it) says under properties: Size: 3.93 MB (4,126,240 Bytes) Size on Disk: 3.93 MB (4,128,768 bytes). On the laptop under properties it says: Size:666 bytes (666 bhytes) and Save on Disk: 4.00 KB (4,096 bytes).

    Now like I said I have no idea what this means. I do understand a little of the MB and KB but is this my problem?
    Thanks for everyones' input.
    Barbara
    P.s. what does it mean if download is broke?
     
  14. beerabuser30

    beerabuser30 TS Enthusiast Posts: 200

    Broke download means something did not download correctly. Since the one on the laptop is larger I would just download it again and reinstall, something is missing.
     
  15. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,431   +28

    Correction, the one on the desktop is larger. But the one on the laptop works and the one on the desktop doesn't? Wierd! I still think it may be malicious software.
    Oh, and check out this link. Seems there are people who have been bombarded with spyware and adware after installing Picasa.
    http://google.weblogsinc.com/2004/07/20/google-giving-away-picasa-software-for-free/
     
  16. Babs1

    Babs1 TS Rookie Topic Starter Posts: 39

    Free Software that will download but not install

    Thanks guys,
    Thanks for explaining the download thing. The problem is also I can't uninstall this thing. It is not in Add/Remove Program and when I tried to see where it was on my Computer C drive it wasn't there. The only place I can find it is by doing a "search" and than it comes up with quite a few items on it pertaining to the software.

    I did download it again and that is why so many items in the search. I quess it is time to have it looked at. Something must be wrong with the PC.

    Thanks again everyone for the input.
     
  17. Samstoned

    Samstoned TechSpot Paladin Posts: 1,018

    I think someone mentioned watch out for free software
    even trusted working software thats free can be buggy what is called bata versions
    always do a search for forums and popular development websites that will discuss the software you want to use.
    the nice quite little link to get me now while you can or your the 1 millionth vistor so click here for your free pc fixer
    post the hijackthis log
    whats hijackthis you ask do search here for where to get it and how to post here
    get it now its free
     
  18. beerabuser30

    beerabuser30 TS Enthusiast Posts: 200

    In your original post you said it downloaded but would not install. That means it never installed and will not be in add/remove programs.
     
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