freewebportal.net virus

[omersedan]

I have been infected with a virus I am unable to remove. Here are few of the symptoms:
1. My internet explorer homepage has been changed to www.freewebportal.net and the explorer is not allowing me to change it. (only on IE, not Firefox)
2. Task manager fails to open on CTRL+ALT+DEL.
3. Firefox shuts down each time I try to search for hijackthis or when I tried to access this forum (currently writing from a different computer).
4. Cannot run Hijackthis, Spybot or other malware removal tools.
5. I am running Multi AV which detected iexplorer.exe in the C>WINDOWS directory. It was unable to remove or delete the file.

I am running a Windows XP Pro SP2 with Norton Internet Security. Due to the problems above I cannot place a log file for HijackThis.

Thanks,

Omer.

 

[Rik]

Norton is seriously crap, you should get rid of it. Follow the instructions below.

Download either the free AVG or Avast antivirus programmes and either the free Zonealarm or Kerio firewall programmes from within this link - https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

Then, disconnect from the net and completely uninstall Symantec/Norton. If you have any problems in uninstalling the programme, take a look at this thread - https://www.techspot.com/vb/topic57112.html

Once done, follow the instructions below to fix your other problems.

You need to have a read of this - If your system is infected. Read this before deciding whether to CLEAN or REFORMAT.

Then if you should wish to proceed with cleaning your system you need to go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, Combofix, and AVG Antispyware logs as ATTACHMENTS into this thread, only after doing the above.


This thread is for the use of omersedan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.