Just read the transcript below, it explains it all.. Cant wait until FiOS is available in my area..
user Tim_ has entered room
Tim(Thu Jan 17 16:51:48 EST 2008)>Question about 6mbps service..
analyst Naseem has entered room
Naseem(Thu Jan 17 16:51:51 EST 2008)>Hello Tim_, Thank you for contacting Comcast Live Chat Support. My name is Naseem. Please give me one moment to review your information.
Naseem(Thu Jan 17 16:51:54 EST 2008)>Thank you for contacting Comcast. I am going to bring out the account.
Naseem(Thu Jan 17 16:52:21 EST 2008)>Tim is this the home phone number XXX-XXX-XXXX?
Tim_(Thu Jan 17 16:52:27 EST 2008)>yes
Tim_(Thu Jan 17 16:52:42 EST 2008)>I want to know what speed service that you have me rated for..
Naseem(Thu Jan 17 16:53:25 EST 2008)>Yes how may I help you with 6 mbps?
Tim_(Thu Jan 17 16:53:40 EST 2008)>huh.. Re-read my question..
Naseem(Thu Jan 17 16:54:14 EST 2008)>I am checking the modem, please wait.
Tim_(Thu Jan 17 16:54:43 EST 2008)>ok
Tim_(Thu Jan 17 16:55:01 EST 2008)>Its an old modem, thats for sure..
Naseem(Thu Jan 17 16:58:31 EST 2008)> I am sorry, may I have the Mac ID from the modem?
Tim_(Thu Jan 17 16:59:01 EST 2008)>Err.. Im not at my house right now so I dont know the MAC address for it..
Tim_(Thu Jan 17 17:00:01 EST 2008)>I have my IP address if that helps..
Naseem(Thu Jan 17 17:02:40 EST 2008)>Tim it is showing 6600/ kbps for downstream
Naseem(Thu Jan 17 17:03:07 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:03:22 EST 2008)>I tested it and it was more like 5500kbps down but thats ok.. Is there any way I can get the upload speed increased?
Naseem(Thu Jan 17 17:05:18 EST 2008)>Yes you can increase the modem speed, by an extra $10.00 monthly charges.
Naseem(Thu Jan 17 17:05:29 EST 2008)>Or you can change the modem.
Tim_(Thu Jan 17 17:06:15 EST 2008)>Err.. Why is it $10 a month or change the modem.. Is the upload cap a setting on the modem?
Tim_(Thu Jan 17 17:06:33 EST 2008)>Also what is the max upload speed supported?
Naseem(Thu Jan 17 17:07:26 EST 2008)>I am sorry if you want you can replace the modem and if you are looking to increase the speed, then it will be $10.00 monthly charges.
Tim_(Thu Jan 17 17:07:42 EST 2008)>What speed does that increase me to?
Naseem(Thu Jan 17 17:09:17 EST 2008)>It is going to be 8800/ kbps
Naseem(Thu Jan 17 17:09:44 EST 2008)>May I have the account number?
Tim_(Thu Jan 17 17:09:51 EST 2008)>8800kbs upload?? Or is the $10 fee both an upload and download rate increase?
Naseem(Thu Jan 17 17:10:54 EST 2008)>Yes the upload will be 768kbps
Tim_(Thu Jan 17 17:11:26 EST 2008)>Err.. 768kbps isnt worth $10 extra a month..
Tim_(Thu Jan 17 17:11:42 EST 2008)>Arent I at 512kbps now?
Naseem(Thu Jan 17 17:11:44 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:13:00 EST 2008)>Verizon is offering much faster upload and download speeds with FiOS for cheaper.. I would really hate to leave comcast but that seems like my only option for acceptable speeds.
Naseem(Thu Jan 17 17:13:42 EST 2008)>I am sorry, do you want me to schedule a service call to check the modem?
Tim_(Thu Jan 17 17:14:03 EST 2008)>Is there a problem with it?
Naseem(Thu Jan 17 17:14:50 EST 2008)>No I am not showing any outage in the area.
Tim_(Thu Jan 17 17:15:09 EST 2008)>Then why would you schedule a service call to check my modem?
Naseem(Thu Jan 17 17:15:55 EST 2008)>Tim because you are keep saying it is an old modem.
Naseem(Thu Jan 17 17:15:59 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:16:28 EST 2008)>It is an old modem but will a new modem give me any faster upload/download speeds without paying an extra $10 per month?
Naseem(Thu Jan 17 17:17:58 EST 2008)>No the speed will be the same 6600/ kbps.
Naseem(Thu Jan 17 17:18:08 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:18:20 EST 2008)>Well then theres no point to schedule anything since its running at that speed already..
user Tim_ has entered room
Tim(Thu Jan 17 16:51:48 EST 2008)>Question about 6mbps service..
analyst Naseem has entered room
Naseem(Thu Jan 17 16:51:51 EST 2008)>Hello Tim_, Thank you for contacting Comcast Live Chat Support. My name is Naseem. Please give me one moment to review your information.
Naseem(Thu Jan 17 16:51:54 EST 2008)>Thank you for contacting Comcast. I am going to bring out the account.
Naseem(Thu Jan 17 16:52:21 EST 2008)>Tim is this the home phone number XXX-XXX-XXXX?
Tim_(Thu Jan 17 16:52:27 EST 2008)>yes
Tim_(Thu Jan 17 16:52:42 EST 2008)>I want to know what speed service that you have me rated for..
Naseem(Thu Jan 17 16:53:25 EST 2008)>Yes how may I help you with 6 mbps?
Tim_(Thu Jan 17 16:53:40 EST 2008)>huh.. Re-read my question..
Naseem(Thu Jan 17 16:54:14 EST 2008)>I am checking the modem, please wait.
Tim_(Thu Jan 17 16:54:43 EST 2008)>ok
Tim_(Thu Jan 17 16:55:01 EST 2008)>Its an old modem, thats for sure..
Naseem(Thu Jan 17 16:58:31 EST 2008)> I am sorry, may I have the Mac ID from the modem?
Tim_(Thu Jan 17 16:59:01 EST 2008)>Err.. Im not at my house right now so I dont know the MAC address for it..
Tim_(Thu Jan 17 17:00:01 EST 2008)>I have my IP address if that helps..
Naseem(Thu Jan 17 17:02:40 EST 2008)>Tim it is showing 6600/ kbps for downstream
Naseem(Thu Jan 17 17:03:07 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:03:22 EST 2008)>I tested it and it was more like 5500kbps down but thats ok.. Is there any way I can get the upload speed increased?
Naseem(Thu Jan 17 17:05:18 EST 2008)>Yes you can increase the modem speed, by an extra $10.00 monthly charges.
Naseem(Thu Jan 17 17:05:29 EST 2008)>Or you can change the modem.
Tim_(Thu Jan 17 17:06:15 EST 2008)>Err.. Why is it $10 a month or change the modem.. Is the upload cap a setting on the modem?
Tim_(Thu Jan 17 17:06:33 EST 2008)>Also what is the max upload speed supported?
Naseem(Thu Jan 17 17:07:26 EST 2008)>I am sorry if you want you can replace the modem and if you are looking to increase the speed, then it will be $10.00 monthly charges.
Tim_(Thu Jan 17 17:07:42 EST 2008)>What speed does that increase me to?
Naseem(Thu Jan 17 17:09:17 EST 2008)>It is going to be 8800/ kbps
Naseem(Thu Jan 17 17:09:44 EST 2008)>May I have the account number?
Tim_(Thu Jan 17 17:09:51 EST 2008)>8800kbs upload?? Or is the $10 fee both an upload and download rate increase?
Naseem(Thu Jan 17 17:10:54 EST 2008)>Yes the upload will be 768kbps
Tim_(Thu Jan 17 17:11:26 EST 2008)>Err.. 768kbps isnt worth $10 extra a month..
Tim_(Thu Jan 17 17:11:42 EST 2008)>Arent I at 512kbps now?
Naseem(Thu Jan 17 17:11:44 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:13:00 EST 2008)>Verizon is offering much faster upload and download speeds with FiOS for cheaper.. I would really hate to leave comcast but that seems like my only option for acceptable speeds.
Naseem(Thu Jan 17 17:13:42 EST 2008)>I am sorry, do you want me to schedule a service call to check the modem?
Tim_(Thu Jan 17 17:14:03 EST 2008)>Is there a problem with it?
Naseem(Thu Jan 17 17:14:50 EST 2008)>No I am not showing any outage in the area.
Tim_(Thu Jan 17 17:15:09 EST 2008)>Then why would you schedule a service call to check my modem?
Naseem(Thu Jan 17 17:15:55 EST 2008)>Tim because you are keep saying it is an old modem.
Naseem(Thu Jan 17 17:15:59 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:16:28 EST 2008)>It is an old modem but will a new modem give me any faster upload/download speeds without paying an extra $10 per month?
Naseem(Thu Jan 17 17:17:58 EST 2008)>No the speed will be the same 6600/ kbps.
Naseem(Thu Jan 17 17:18:08 EST 2008)>Is there anything else I can assist you with today?
Tim_(Thu Jan 17 17:18:20 EST 2008)>Well then theres no point to schedule anything since its running at that speed already..