Hello all, I'm hoping someone could tell me what is that I need to do. Well after I download an update to some some of my programs it asks to restart my computer so I click on restart. When ever I click on restart it goes to a blue screen that says shutting down but that's as far as it goes. It won't restart unless I press and hold the power button until it turns off completely. What could be making it not restart without me shutting it all the way off?