Gigabyte Radeon HD 7850 Catalyst

B

Bluebarry

Posts: 14   +0
I'm having a major problem with my Gigabyte Radeon HD 7850. I've had it for over a year now- but I decided I should try to upgrade the drivers.

So I headed over to the AMD Drivers page and chose "Auto Detect and Install". It recommended that I install: 13-12_win7_win8_64_dd_ccc_whql.exe.

Okay, all seams good. I get into the Catalyst installer and select "Custom" (I hear Express is not recommended) and I select everything to update.

It starts installing, everything is fine, and then I get to "Currently Installing: AMD Display Driver" and after about two minutes of running, I get an error stating "Driver Install: the INF file was not found".

What am I doing wrong? I possibly can't figure this out. I tried updating right after I got the card as well, but I got the same error, so I just kinda ignored it since the card was new.

I really want to update my drivers but I cant! Help me please!

I believe everything else installed fine after that- except the Display Driver. Here is the Error Log.

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
<general>
<cmdline>-UI </cmdline>
<time>01/19/14 11:13:32</time>
<action>install</action>
<download></download>
</general>
<dcm>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a14</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x5a14</ssid>
<ssvid>0x1002</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x02</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a16</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<primary>
<name>AMD Radeon Graphics Processor</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x6819</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x2553</ssid>
<ssvid>0x1458</ssvid>
<classcode>0x030000</classcode>
<revisionid>0x00</revisionid>
</primary>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0xaab0</chipid>
<vendorid>0x1002</vendorid>
<ssid>0xaab0</ssid>
<ssvid>0x1458</ssvid>
<classcode>0x040300</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a18</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a19</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a1b</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name>ATI Integrated SATA Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4391</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x84dd</ssid>
<ssvid>0x1043</ssvid>
<classcode>0x010601</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name>ATI Integrated SMBus Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4385</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x4385</ssid>
<ssvid>0x1002</ssvid>
<classcode>0x0c0500</classcode>
<revisionid>0x42</revisionid>
</device>
<device>
<name>ATI Integrated Azalia Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4383</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x8444</ssid>
<ssvid>0x1043</ssvid>
<classcode>0x040300</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4384</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060401</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1600</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1601</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1602</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1603</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1604</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1605</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
</dcm>
<exist>
<package>
<description>AMD Catalyst Install Manager</description>
<result></result>
<version>8.0.911.0</version>
<size>20 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result></result>
<version>9.012.0.0000</version>
<size>90 </size>
</package>
<package>
<description>HDMI Audio Driver</description>
<result></result>
<version>7.12.0.7712</version>
<size>1 </size>
</package>
<package>
<description>AMD Steady Video Plug-In </description>
<result></result>
<version>2.06.0000</version>
<size>1 </size>
</package>
<package>
<description>AMD Accelerated Video Transcoding</description>
<result></result>
<version>12.10.100.30328</version>
<size>3 </size>
</package>
<package>
<description>AMD Drag and Drop Transcoding</description>
<result></result>
<version>2.00.0000</version>
<size>1 </size>
</package>
<package>
<description>AMD Media Foundation Transcoders</description>
<result></result>
<version>1.0.80328.2204</version>
<size>1 </size>
</package>
<package>
<description>AMD VISION Engine Control Center</description>
<result></result>
<version>2013.0328.2218.38225</version>
<size>150 </size>
</package>
</exist>
<install>
<package>
<description>AMD Catalyst Install Manager</description>
<result>Succeed</result>
<version>8.0.915.0</version>
<size>20 </size>
</package>
<package>
<description>Microsoft Visual C++ 2012 Redistributable (x86)</description>
<result>Succeed</result>
<version>10.0.30319</version>
<size>9 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result>Fail</result>
<version>13.251.0.0000</version>
<size>90 </size>
</package>
<package>
<description>HDMI Audio Driver</description>
<result>Fail</result>
<version>7.12.0.7717</version>
<size>1 </size>
</package>
<package>
<description>Microsoft Visual C++ 2012 Redistributable (x64)</description>
<result>Succeed</result>
<version>10.0.30319</version>
<size>9 </size>
</package>
<package>
<description>AMD Accelerated Video Transcoding</description>
<result>Succeed</result>
<version>13.20.100.31206</version>
<size>3 </size>
</package>
<package>
<description>AMD Media Foundation Transcoders</description>
<result>Succeed</result>
<version>1.0.81206.1620</version>
<size>1 </size>
</package>
<package>
<description>AMD Catalyst Control Center</description>
<result>Succeed</result>
<version>2013.1206.1603.28764</version>
<size>150 </size>
</package>
<package>
<description>Microsoft .NET Framework 4.5</description>
<result>Succeed</result>
<version>4.5.50709</version>
<size>49 </size>
</package>
</install>
<uninstall>
</uninstall>
<downloaded>
</downloaded>
<resource>
<hwinfo>Hardware information</hwinfo>
<existpkg>Existing packages</existpkg>
<pkg2inst>Packages for install</pkg2inst>
<pkg2uninst>Packages for uninstall</pkg2uninst>
<otherdev>Other detected devices</otherdev>
<errmsg>Error messages</errmsg>
<name>Name</name>
<manufacture>Manufacturer</manufacture>
<chiptype>Chip type</chiptype>
<chipid>Device ID</chipid>
<otherhw>Other hardware</otherhw>
<download>Download packages</download>
<succeed>Success</succeed>
<fail>Fail</fail>
<vendorid>Vendor ID</vendorid>
<classcode>Class Code</classcode>
<revisionid>Revision ID</revisionid>
<ssid>Subsystem ID</ssid>
<ssvid>Subsystem vendor ID</ssvid>
<header1>Catalyst™ Install Manager</header1>
<header2>Installation Report</header2>
<finalstatus>Final Status:</finalstatus>
<versionofitem>Version of Item:</versionofitem>
<size>Size:</size>
<bytes>Mbytes</bytes>
</resource>
<error><msg>Driver Install: the INF file was not found</msg></error> <error><msg>Driver Install: the INF file was not found</msg></error></monetreport>
Click to expand...
 
Last edited:
My card did come with a Gigabyte Display Drivers installation disk- which I installed. I still got some errors, and listed them down below. I assume I cant upgrade my cards display driver because its a different brand?

Here's picture from Device Manager:

l7sb.png


And whats also weird is that my Control Center has basically NO options.

l706.png

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
<general>
<cmdline>-UI </cmdline>
<time>01/19/14 11:44:26</time>
<action>install</action>
<download></download>
</general>
<dcm>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a14</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x5a14</ssid>
<ssvid>0x1002</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x02</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a16</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<primary>
<name>AMD Radeon Graphics Processor</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x6819</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x2553</ssid>
<ssvid>0x1458</ssvid>
<classcode>0x030000</classcode>
<revisionid>0x00</revisionid>
</primary>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0xaab0</chipid>
<vendorid>0x1002</vendorid>
<ssid>0xaab0</ssid>
<ssvid>0x1458</ssvid>
<classcode>0x040300</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a18</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a19</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x5a1b</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060400</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name>ATI Integrated SATA Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4391</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x84dd</ssid>
<ssvid>0x1043</ssvid>
<classcode>0x010601</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name>ATI Integrated SMBus Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4385</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x4385</ssid>
<ssvid>0x1002</ssvid>
<classcode>0x0c0500</classcode>
<revisionid>0x42</revisionid>
</device>
<device>
<name>ATI Integrated Azalia Support</name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4383</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x8444</ssid>
<ssvid>0x1043</ssvid>
<classcode>0x040300</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x4384</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060401</classcode>
<revisionid>0x40</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1600</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1601</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1602</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1603</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1604</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
<device>
<name></name>
<manufacture>Advanced Micro Devices, Inc.</manufacture>
<chiptype></chiptype>
<chipid>0x1605</chipid>
<vendorid>0x1022</vendorid>
<ssid>0x0000</ssid>
<ssvid>0x0000</ssvid>
<classcode>0x060000</classcode>
<revisionid>0x00</revisionid>
</device>
</dcm>
<exist>
<package>
<description>AMD Catalyst Install Manager</description>
<result></result>
<version>8.0.915.0</version>
<size>20 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result></result>
<version>9.012.0.0000</version>
<size>90 </size>
</package>
<package>
<description>HDMI Audio Driver</description>
<result></result>
<version>7.12.0.7712</version>
<size>1 </size>
</package>
<package>
<description>AMD Steady Video Plug-In </description>
<result></result>
<version>2.06.0000</version>
<size>1 </size>
</package>
<package>
<description>AMD Accelerated Video Transcoding</description>
<result></result>
<version>13.20.100.31206</version>
<size>3 </size>
</package>
<package>
<description>AMD Drag and Drop Transcoding</description>
<result></result>
<version>2.00.0000</version>
<size>1 </size>
</package>
<package>
<description>AMD Media Foundation Transcoders</description>
<result></result>
<version>1.0.81206.1620</version>
<size>1 </size>
</package>
<package>
<description>AMD Catalyst Control Center</description>
<result></result>
<version>2013.1206.1603.28764</version>
<size>150 </size>
</package>
</exist>
<install>
<package>
<description>AMD APP SDK Runtime</description>
<result>Fail</result>
<version>10.0.923.1</version>
<size>90 </size>
</package>
</install>
<uninstall>
</uninstall>
<downloaded>
</downloaded>
<resource>
<hwinfo>Hardware information</hwinfo>
<existpkg>Existing packages</existpkg>
<pkg2inst>Packages for install</pkg2inst>
<pkg2uninst>Packages for uninstall</pkg2uninst>
<otherdev>Other detected devices</otherdev>
<errmsg>Error messages</errmsg>
<name>Name</name>
<manufacture>Manufacturer</manufacture>
<chiptype>Chip type</chiptype>
<chipid>Device ID</chipid>
<otherhw>Other hardware</otherhw>
<download>Download packages</download>
<succeed>Success</succeed>
<fail>Fail</fail>
<vendorid>Vendor ID</vendorid>
<classcode>Class Code</classcode>
<revisionid>Revision ID</revisionid>
<ssid>Subsystem ID</ssid>
<ssvid>Subsystem vendor ID</ssvid>
<header1>Catalyst™ Install Manager</header1>
<header2>Installation Report</header2>
<finalstatus>Final Status:</finalstatus>
<versionofitem>Version of Item:</versionofitem>
<size>Size:</size>
<bytes>Mbytes</bytes>
</resource>
</monetreport>
Click to expand...
 
The AMD driver should work with any AMD GPU regardless the brand. It seems like the Catalyst Control Center is not detecting the GPU, but only the CPU.
 
JC713 said:
The AMD driver should work with any AMD GPU regardless the brand. It seems like the Catalyst Control Center is not detecting the GPU, but only the CPU.
Click to expand...

I guess it doesn't matter. I'm going to be doing a clean install of Windows 7 in the future so I'll wait till then to try it again.
 
Bluebarry said:
I guess it doesn't matter. I'm going to be doing a clean install of Windows 7 in the future so I'll wait till then to try it again.
Click to expand...
I was going to recommend that. I think that is the only solution because I cannot find a clear and concise answer online. Clean installing will remove the variable of software issues. If the error still persists after the clean install, then there is a hardware issue. I think clean installing will fix this issue because I think it has something to do with the default Windows VGA driver not installing properly.
 
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