GMER scan not completing - need help to resolve

By Tarmod
Jun 27, 2010
  1. I'm progressing my way throught the 8 steps but cannot complete the GMER scan. During the scan, my PC stops and reboots without warning.

    In my first attempt there was a message box which stated a file could not be found but the screen went black before I could read it properly. The box has not appeared in later scans.

    I have seen another thread with an empty GMER log problem and the answer was to uncheck Devices. I have also tried this but made no difference.

    Also, I cannot find the option to do a safe scan. Can anyone tell me where it is?

    Thanks for reading.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    There are two things you can try o see if GMER will run:

    1. Uncheck Devices and try the scan.

    2. Boot into Safe Mode if that doesn't work and try the scan. There is no 'Safe Scan'- it's just running it in Safe Mode:

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    If it still won't run, skip for now and do the rest of the steps. When you leave the logs, please don't forget to tell us what problems you're having that you think you might have malware.
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...