Hi, I'm running Windows XP, and I cannot open Microsoft Works Word Processor. I get a message that it's infected by Trojan Horse Agent2.BRUP. I'm trying to go through the eight steps, but I cannot get GMER to run. I've tried unchecking 'devices' and running it in safe mode, but neither helps. When I ran it with and without 'devices' checked, the computer would shut down and restart. When I ran it in safe more, it would stop scanning partway through. Is it okay to go on to Step 5?