Hello all. Can someone please help me. I have a user that is having the same symptoms as others on this forum with thier "Google and Yahoo Search Results Being Redirected"
I am a my wits end and need help. I am acting as the intermediatary between this person and this forum. He has a Windows XP SP3 laptop. He clicked on what I believe was a fake anti-virus alert and now he says he is getting all kinds of pop-ups and is being redirected. He has McAfee VirusScan Enterprise 8.5i anti-virus installed and I had him install and run MalwareBytes. MalwareBtyes seems to have cleaned everything but the browser hijack.
Any help you could provide would be greatly appreciated. I have had him complete the 8 step preliminary removal guide and I am attaching his log files below for HiJackThis and MalwareBytes.
I am a my wits end and need help. I am acting as the intermediatary between this person and this forum. He has a Windows XP SP3 laptop. He clicked on what I believe was a fake anti-virus alert and now he says he is getting all kinds of pop-ups and is being redirected. He has McAfee VirusScan Enterprise 8.5i anti-virus installed and I had him install and run MalwareBytes. MalwareBtyes seems to have cleaned everything but the browser hijack.
Any help you could provide would be greatly appreciated. I have had him complete the 8 step preliminary removal guide and I am attaching his log files below for HiJackThis and MalwareBytes.