TechSpot

Google redirect problem. 8 steps completed

By Cloudnine
Apr 25, 2010
  1. Hi, my internet browser seems to have been hijacked. When trying to follow the links from Google search results, I am redirected to other random websites. I have followed the 8 steps but had a few issues:
    - Tried unsuccessfully to go to the Windows Update website, instead received "Internet Explorer cannot display the webpage" each time
    - After performed step 5 (GMER), when I rebooted, my antivirus program (Symantec) for some reason would not let me re-enable realtime protection. I would click on enable, and within seconds it would disable itself. So I freaked and downloaded and installed a new antivirus program (AVIRA, as recommended by TechSpot). After installing AVIRA, I rebooted again, only to find Symantec realtime protection working ok as it should... arggh! So now I have both Symantec and AVIRA... don't know if this is a good or bad thing??

    Logs attached (taken before downloading and installing AVIRA).

    Thanks in advance..
     
  2. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Logs attached for DDS and MBAM.
    I also included results of the AVIRA scan as it found an item but said it couldn't fix it..
     

    Attached Files:

  3. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    GMER log attached.
     

    Attached Files:

  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Welcome to TechSpot, CloudNine. I'll begin checking your logs. Please remove one of the antivirus programs. Multiple AV programs can leave you more vulnerable and also slow the system down. Avira is recommended on the thread if you don't have any current and updating AV program- not 'instead of.'

    I am reviewing the logs now. In the meantime:
    Please download ComboFix from Here and save to your Desktop.

    • [1]. Do NOT rename Combofix unless instructed.
      [2].Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      [3].Close any open browsers.
      [4]. Double click combofix.exe & follow the prompts to run.
    • NOTE: Combofix will disconnect your machine from the Internet as soon as it starts. The connection is automatically restored before CF completes its run. If it does not, restart your computer to restore your connection.
      [5]. If Combofix asks you to install Recovery Console, please allow it.
      [6]. If Combofix asks you to update the program, always allow.
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      [7]. A report will be generated after the scan. Please post the C:\ComboFix.txt in next reply.
    Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.
    Note: Make sure you re-enable your security programs, when you're done with Combofix..

    Follow with this scan:
    Please download HijackThis here.
    • Save it to a permanent folder (such as C:\HJT).
    • Open HijackThis, and select Do a system scan and save a logfile.
    • A Notepad document will open. Please paste this log in your next reply.

    Please do not use any other cleaning or canning program while I am helping you unless I advise you to. Do not use a Registry cleaner or make any changes in the Registry.

    P2P or 'file sharing' Warning:
    I notice you are using BitComet and LimeWire.
    Note: Even if you are using a "safe" P2P program, it is only the program that is safe. I suggest that you uninstall BitComet and LimeWire for the following reasons:
    • As long as you are using file sharing networks and programs which are from sources that are not documented, you cannot verity that a download is legitimate.
    • Malware writers use these program to include malicious content.
    • Fie sharing is usually unmonitored and there is a danger that your private files might be accessed.
    • The 'sharing' also includes malware that the shared system has on it.
    • Files that are illegal can be spread through file sharing.

    Please read the information on P2P Warning to help you better understand these dangers.

    If you choose not to uninstall BitComet, do not use it while I am helping clean your system.
     
  5. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Hi, thanks heaps for your help.

    I have uninstalled Limewire, Bitcomet and AVIRA.

    I downloaded and run Combofix but had some problems. The first time it stalled, so I rebooted and tried again. It started scanning the second time, prompted for a reboot partway through due to detecting 'rootkit activity', so system rebooted and it kept going with the scan. Then the system rebooted again, and when it came back up there was no report from Combofix, instead I had a Microsoft Windows error saying the system had recovered from a serious error and asking if I wanted to send a report to Microsoft (I said Don't Send). I clicked to view the technical information about the error and have saved screen shots of the details, but I couldn't attach them because the files are too big.
    So in short I still don't have a Combofix report. Should I try and run Combofix again?

    HijackThis worked fine, this is the log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:32:47 PM, on 26/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17023)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    C:\WINDOWS\system32\FsUsbExService.Exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
    C:\Program Files\InterVideo\Common\Bin\WinRemote.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\ALCWZRD.EXE
    C:\WINDOWS\ALCMTR.EXE
    C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\HJT\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_AU&c=Q404&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_AU&c=Q404&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_AU&c=Q404&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\MpcStar\Codecs\Real\RCAPlugins\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Home Theater SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"
    O4 - HKLM\..\Run: [WINREMOTE] "C:\Program Files\InterVideo\Common\Bin\WinRemote.exe"
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [Nero MediaHome 4] "C:\Program Files\Nero\Nero MediaHome 4\NeroMediaHome.exe" /AUTORUN
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\MpcStar\Codecs\QuickTime\QTSystem\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HELPAN~1\Pavilion\XPHWWBF4\plugin\bin\PCHButton.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229589801171
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    O23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.Exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Nero MediaHome 4 Service (NeroMediaHomeService.4) - Nero AG - C:\Program Files\Nero\Nero MediaHome 4\NMMediaServerService.exe
    O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    --
    End of file - 10782 bytes
     
  6. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Hi,
    Just letting you know I ran Combofix again and received same Windows message about the system recovering from a serious error. So I still don't have a Combofix report to give you..
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Windows XP has a helpful tool for finding the reason why functions or features don't work. It's called the Event Viewer. Errors are time coded so I'm going to direct you there to see if there is an Error that corresponds to the time you get the 'serious error' message. You just have to note the time on the computer clock when the message displays and you can force it if you don't remember the time:

    I am only interested in Errors happening around the time of the 'serious error' message.

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:
    [1]. Click to open the log>
    [2]. Look for the Error>
    [3] .Right click on the Error> Properties>
    [4]. Click on Copy button, top right, below the down arrow >
    [5]. Paste here (Ctrl V)
    [6].NOTES
    • You can ignore Warnings and Information Events.
    • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
    • You don't need to include the lines of code in the box below the Description, if any.
    • Please do not copy the entire Event log.
     
  8. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Event Viewer results

    I couldn't remember the times of the errors from yesterday, so I ran Combofix again to force the error. Event Viewer showed one system error and no application errors at the time of the 'serious error'.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 27/04/2010
    Time: 9:11:09 AM
    User: N/A
    Computer: YOUR-1695C3D4B4
    Description:
    Error code 00000019, parameter1 00000020, parameter2 81be8b80, parameter3 81be8f98, parameter4 1a830008.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 31 0000001
    0020: 39 20 20 50 61 72 61 6d 9 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 32 30 2c 20 000020,
    0038: 38 31 62 65 38 62 38 30 81be8b80
    0040: 2c 20 38 31 62 65 38 66 , 81be8f
    0048: 39 38 2c 20 31 61 38 33 98, 1a83
    0050: 30 30 30 38 0008
     
  9. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Symantec has just started notifying of a new virus found, don't know if it's related to my browser hijack issues. Virus name is Backdoor.Tidserv.I!inf and Symantec can't clean or quarantine it, and when I try to delete it through Symantec it says it can't delete it either.
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Brian, please do this first: Right click on the icon in the taskbar notification area & select "Disable Symantec EndPoint Protection".
    [​IMG]

    Then Download TDSSKiller. Extract the zipped file to your desktop.

    Go to Start ->Run. Type/Copy and Paste the following text into the prompt:
    Code:
    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\report.txt -v
    • This will have the program write a detailed log
    • The screen will resemble this black screen:
    [​IMG]
    • If malicious services or files have been detected, the utility will prompt to reboot the PC in order to complete the disinfection procedure. Please reboot when prompted.
    • After reboot, the driver will delete malicious registry keys and files as well as remove itself from the services list..
    • You should get a screen like this:
    [​IMG]
    • A log file named report.txt should have been created and saved to the root directory (usually C:\report.txt).
    • Follow the prompts and attach the report to your next reply.

    When you have finished this, please try Combofix again- even if you have to run it in Safe Mode.
    Leave the logs please.
     
  11. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    TDSSKiller and Combofix logs now attached.
     

    Attached Files:

  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Issues:
    1. Okay, so after running the TDSSKiller, you were able to run Combofix.
    2. Are you getting the warnings from Norton now?
    3. There is one entry in the Combofix report that indicates an flash drive might have been used.
    4. Are you or have you been using a flash drive?
    5. It can be disinfected, but I don't want you to use it until it is so as not to reinfect the system.

    I'd like you to run this script in Combofix. Please be sure to follow Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. If you has run Combofix in Safe Mode, please see if you can do this now in Normal Mode:
    Custom CFScript

    • [1]. Close any open browsers.
      [2]. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      [3]. Open notepad and copy/paste the text in the code below into it:

    Code:
    File::
    
    FileFind::
    c:\windows\system32\NtmsData
    c:\program files\Common Files\zkof
    
    Folder::
    c:\program files\LimeWire
    c:\program files\BitComet
    	
    Registry::
    
    Driver::
    
    FCopy::
    
    Save this as CFScript.txt, in the same location as ComboFix.exe
    [​IMG]

    Referring to the picture above, drag CFScript into ComboFix.exe

    When finished, it will produce a log for you at C:\ComboFix.txt . Please attach to your next reply.

    I was going to hve you remove the files in the Recycler- this is where the Recycle Bin sends deleted files, but I notes there are 11 different identification numbers. Each user account has their own ID number- are there 11 users here?

    Please Run Eset NOD32 Online AntiVirus Scanner HERE
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.
     
  13. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Hi,

    In answer to your questions:
    - I'm still getting Symantec notifications for Backdoor.Tidserv.I!inf
    - Re the flash drive, I have an external hard drive (drive L). I generally only connect it when I need something on it. I'll make sure I don't connect it at all while we're going through this whole process.
    - Re the 11 users, there's definately only one user on this machine - me! It's just your usual home PC, so I don't know why there's 11 users showing up.

    I ran your custom Combofix script. Tried first in normal mode and it still didn't work, it runs the scan and reboots but then that's it, no report, etc. Ran it again in safe mode and it worked. By the way, each time I ran it, I got a message saying "Current date is 2010-04-29. Combofix has expired. Click 'yes' to run in REDUCED FUNCTIONALITY MODE. Click 'no' to exit".

    Also ran ESET. This worked fine but I kept noticing that although I disabled Symantec realtime protection, it kept on re-enabling itself periodically during the scan. So I don't know how this may have affected the scan results.

    Thanks again for your help!
     

    Attached Files:

  14. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Check you computer clock for correct time and date. Do right click on clock> Adjust Date/Time> check for correct time zone, date and time.
    ============================
    Combofix has run because it has put malware in quarantine in the Qoobox.
    Norton may still be 'reading' malware files that are in System Restore-and/or the Spybot teaTimer (A Resident) is also doing it's thing. We dicided not to have everyone shut down all the residents before running the scans, but I'm beginning to think we need to go back to doing it..

    Uninstall ComboFix and all Backups of the files it deleted
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
      [​IMG]
    ===========================
    • Right click the TeaTimer icon in the system Tray [​IMG]
    • Then click Exit Spybot-S&D Resident
    • (One you are clean you can restart TeaTimer by going to C:\Program Files\Spybot - Search & Destroy, and double clicking on TeaTimer.exe
    =========================
    Please download OTMovit by Old Timer and save to your desktop.
    • Double-click OTMoveIt3.exe to run it. (Vista users, please right click on OTMoveit3.exe and select "Run as an Administrator")
    • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

      Code:
      :Processes	
      C:\gimmygames9.exe
      :Services
      
      :Reg
      
      :Files  
      C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\FraudSecurityTool.zip
      C:\Program Files\Common Files\zkof\zkofd\vocabulary
      C:\WINDOWS\gimmygames9.exe
      :FCopy
      C:\WINDOWS\ServicePackFiles\i386\atapi.sys | C:\Windows\System32\drivers\atapi.sys
      C:\WINDOWS\ServicePackFiles\i386\cdrom.sys |C:\WINDOWS\system32\DRIVERS\cdrom.sys
      
      :Commands
      [purity]
      [emptytemp]
      [start explorer]
      [Reboot]
    • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window and choose Paste.
    • Click the red Moveit! button.
    • A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
    • Close OTMoveIt3
    If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
    =============================================
    Please update and run a new HijackThis scan. Paste in the log in next reply.
    =======================
    Summary:

    1. [*[Check time and date
    2. Uninstall Combofix
    3. Disable TeaTimer
    4. Download OTMoveIT and run the script> there WLL be a log.
    5. Run new HJT scan
     
  15. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    I checked the computer's date, time and timezone - all were correct.


    OTMovit log:

    All processes killed
    ========== PROCESSES ==========
    No active process named C:\gimmygames9.exe was found!
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\FraudSecurityTool.zip moved successfully.
    C:\Program Files\Common Files\zkof\zkofd\vocabulary moved successfully.
    C:\WINDOWS\gimmygames9.exe moved successfully.
    Error: Unable to interpret <:FCopy> in the current context!
    Error: Unable to interpret <C:\WINDOWS\ServicePackFiles\i386\atapi.sys | C:\Windows\System32\drivers\atapi.sys> in the current context!
    Error: Unable to interpret <C:\WINDOWS\ServicePackFiles\i386\cdrom.sys |C:\WINDOWS\system32\DRIVERS\cdrom.sys> in the current context!
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: CETt
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: gis

    User: HP_Owner
    ->Temp folder emptied: 18267270 bytes
    ->Temporary Internet Files folder emptied: 7026557 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 1844 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 16786 bytes

    User: NeroMediaHomeUser.4
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: OcL
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 255 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 24.00 mb


    OTM by OldTimer - Version 3.1.11.0 log created on 04302010_173734

    Files moved on Reboot...
    File C:\Documents and Settings\HP_Owner\Local Settings\Temp\fla5.tmp not found!
    File C:\Documents and Settings\HP_Owner\Local Settings\Temp\~DF6AE7.tmp not found!
    File C:\Documents and Settings\HP_Owner\Local Settings\Temp\~DF6B0A.tmp not found!
    C:\Documents and Settings\HP_Owner\Local Settings\Temporary Internet Files\Content.IE5\VRDN1U5B\topic146337[1].htm moved successfully.
    C:\Documents and Settings\HP_Owner\Local Settings\Temporary Internet Files\Content.IE5\QMMVKGBD\sh16[1].htm moved successfully.
    C:\Documents and Settings\HP_Owner\Local Settings\Temporary Internet Files\AntiPhishing\A0AB7674-8D67-4F4D-B5E1-96FAEADFB79D.dat moved successfully.

    Registry entries deleted on Reboot...



    HJT log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 5:48:42 PM, on 30/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17023)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    C:\WINDOWS\system32\FsUsbExService.Exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
    C:\Program Files\InterVideo\Common\Bin\WinRemote.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\ALCWZRD.EXE
    C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\WINDOWS\ALCMTR.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\HJT\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_AU&c=Q404&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_AU&c=Q404&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [Home Theater SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"
    O4 - HKLM\..\Run: [WINREMOTE] "C:\Program Files\InterVideo\Common\Bin\WinRemote.exe"
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [Nero MediaHome 4] "C:\Program Files\Nero\Nero MediaHome 4\NeroMediaHome.exe" /AUTORUN
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\MpcStar\Codecs\QuickTime\QTSystem\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HELPAN~1\Pavilion\XPHWWBF4\plugin\bin\PCHButton.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229589801171
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    O23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.Exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Nero MediaHome 4 Service (NeroMediaHomeService.4) - Nero AG - C:\Program Files\Nero\Nero MediaHome 4\NMMediaServerService.exe
    O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

    --
    End of file - 10473 bytes
     
  16. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Hi,
    I haven't had any more Backdoor.Tidserv.I!inf notifications from Symantec, and the Google redirections also seem to have stopped. Am I now clean?! Also could you guide me through cleaning my external hard drive?
    Thanks
     
  17. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Good news. Need to remove just a few entries in HJT:

    Please reopen HijackThis to 'do system scan only.' check each of the following if present:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -

    Close all Windows except HijackThis and click on "Fix Checked."
    ================================
    Update the Java to v6u20: Check this site for Java Updates Stay current as most updates are for security. Uninstall any earlier versions in Add/Remove Programs
    ===================
    D:\Autorun.inf suggest you had a possible FlashDrive infection:
    Threat Removal Procedure:

    • [1]. Download Flash_Disinfector and save it to your Desktop.
      [2]. After downloading, double-click on Flash_Disinfector to run it.
      [3]. Just follow the prompts and continue until it begin scanning.
      [​IMG]
      [4]. If asked to insert your flash drive or any removable device including USB Pen Drive and Memory Stick, please do so.
      [5]. It will scan removable drives, wait for the scan to finish. Done.

    Let me know if this goes okay and I'll have you remove the cleaning tools and old restore points.
     
  18. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Hi,
    All worked as expected. I fixed the four files in HJT, have v6u20 of Java and ran the Flash Disinfector on the external hard drive and it said successful.
     
  19. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Yes! You start a good, clean day!
    Removing all of the tools we used and the files and folders they created
    • Uninstall ComboFix and all Backups of the files it deleted
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
      [​IMG]
    • Download OTCleanIt by OldTimer and save it to your Desktop.
    • Double click OTCleanIt.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.

    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
    • You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
    • Go to Start > All Programs > Accessories > System Tools
    • Click "System Restore".
    • Choose "Create a Restore Point" on the first screen then click "Next".
    • Give the Restore Point a name> click "Create".
    • Go back and follow the path to > System Tools.
      [*]Choose Disc Cleanup
      [*]Click "OK" to select the partition or drive you want.
      [*]Click the "More Options" Tab.
      [*]Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.


    Let me know if I can be of further help.
     
  20. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 380   +8

    Since no one has mentioned it or asks, have you cleaned out or checked your Hosts file which is a big cause of redirects?... Nevermind, I just read that you fixed it, haha. But thought i'd suggest..
     
  21. Cloudnine

    Cloudnine TS Rookie Topic Starter Posts: 17

    Thanks so much for all your help!!
     
  22. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're very welcome! Here are some tips to help keep the system clean:

    Please follow these simple steps to keep your computer clean and secure:
    1.Disable and Enable System Restore: See System Restore Guide This will help you understand what this is, why you need to clean and set restore points and what information is in them.
    2.Stay current on updates:
    • Visit the Microsoft Download Sitefrequently. You should get All updates marked Critical and the current SP updates: Windows XP> SP2, SP3.
    • Visit this Adobe Reader site often and make sure you have the most current update. Uninstall any earlier updates as they are vulnerabilities.
    • Check this site often.Java Updates Stay current as most updates are for security. Uninstall any earlier versions in Add/Remove Programs.
    3.Make Internet Explorer safer. Follow the suggestions HERE This Tutorial will help guide you through Configuring Security Settings, Managing Active X Controls and other safety features.
    4.Remove Temporary Internet Files regularly: Use ATF Cleaner by Atribune or TFC
    5. Use an AntiVirus Software(only one)
    See Virus, Spyware, and Malware Protection and Removal Resources

    6.Use a good, bi-directional firewall(one software firewall) I recommend either of these software firewalls.- both are free and good:
    Comodo or Zone Alarm
    7.Consider these programs for Extra Security
    • Spywareblaster: SpywareBlaster protects against bad ActiveX. It places kill bits to stop bad Active X controls from being installed. Remember to update it regularly.
    • IE/Spyad This places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts files This replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    • Google Toolbar Get the free google toolbar to help stop pop up windows.

    If I can be of further assistance, please let me know. .
     
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