Google redirect virus, 8 steps completed

By gagar
May 5, 2010
  1. Hi,

    I am facing problem with the Google search. Whenever I click any link on the search results it gets forwarded to some random sites.
    I have already tried number of anti-malwares.. Malwarebytes, Superantispyware, Hitman pro, but the problem still persists.
    Have completed the 8 steps guide and have attached the logs.
    Will really appreciate your help.. this problem is driving me nuts!!

    Thanks in advance..

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    First, please remove Hitman from the system. It runs programs in the background that could affect the scans.

    Neither part of the DDS log is complete. Both are missing vital information. Please search for the logs and either report them or run the programs again and post a new log.
    Please download ComboFix from Here and save to your Desktop.

    • [1]. Do NOT rename Combofix unless instructed.
      [2].Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      [3].Close any open browsers.
      [4]. Double click combofix.exe & follow the prompts to run.
    • NOTE: Combofix will disconnect your machine from the Internet as soon as it starts. The connection is automatically restored before CF completes its run. If it does not, restart your computer to restore your connection.
      [5]. If Combofix asks you to install Recovery Console, please allow it.
      [6]. If Combofix asks you to update the program, always allow.
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      [7]. A report will be generated after the scan. Please post the C:\ComboFix.txt in next reply.
    Note: Do not mouseclick combofix's window while it's running. That may cause it to stall.
    Note: Make sure you re-enable your security programs, when you're done with Combofix..
    Run Eset NOD32 Online AntiVirus Scanner HERE
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

    Please include all logs in next reply.

    Please do nit run any other cleaning program or scan unless I direct you to do it. do not use a Registry cleaner or make any changes in the Registry.
  3. gagar

    gagar TS Rookie Topic Starter

    Hi Bobbye,
    Thanks a lot for your reply.

    I ran DDS again, and have attached the logs. But they seem to be same as before. Do I need to change any setting in my laptop for it to work properly?

    For Combofix and Eset antivirus, it is written to disable the current antivirus software. This is my work laptop, so I am unable to disable the antivirus. Will it be fine if I download these two and run in the Safe mode?

    I have another problem with the Internet Explorer. It shuts down as soon as I start it. The only way I can make it working is to 'Reset' all the settings through the Internet Options and then re-register the IEProxy.dll file. But when i restart the computer, the problem returns.

    Eagerly waiting for your reply.

    Attached Files:

  4. gagar

    gagar TS Rookie Topic Starter


    I ran DDS again after restarting the laptop. This time it seems to have worked.
    The logs are attached.

    Attached Files:

  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    gagar, these are the full logs I needed. But I am reluctant to work on this computer. What we do here is give free help to people using their home PCs. There are a great number of obviously work related processes on your system. This isn't just your personal laptop you carry to work every day! It is the system that gives access to and controls that work.

    With all these processes running, there should be an IT person to help with system problems. Sometimes we have members stop here because they think this is 'quick and easy' help and they won't have to 'bother' with the IT.

    You are using special encryption technology involving cryptographic algorithms for Public key encryption. You're using the Nortel VPN which can cause conflict with the IPSEC Service- check the errors in the log.

    I saw a thread started a few days ago on another forum- a person who could not disable McAfee because it was the Enterprise edition for work, who got errors when attempting to run Combofix and Eset- similar but a little different who was asked to submit a file for virusscan and when it came back with most of the AV programs finding malware, asked if he should reformat. He was told to read the information that was furnished on the links that had been left, but there were no more posts.

    Please contact the IT official for your work.
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