Solved Google redirecting and tidserv request 2?

[jen]

Hi,
I'm new to this so thanks for helping!

I'm having a few issues:
About 50% of the time when I click on a link in google I'm redireted to ad sites.
Most of the time when I'm on the internet warings keep popping up from Norton saying an intrusion attempt was blocked, risk name 'HTTPS Tidserv Request 2'. It says that the attack resulted from \DEVICE\HARDISKVOLUME1\WINDOWS\SYSTEM32\SVCHOST.EXE

I have norton 360 running, aswell as rapport and spybot search and destroy

I've done the reccomended 6 steps and attatched the logs. (I'm not using the internet for banking or anything sensitive)

Any helps appreciated! thanks

 

[Broni]

Note: If you have a previous version of TDSSKiller downloaded please delete it now and download a fresh copy using the links provided below

Download TDSSKiller and save it to your Desktop.
Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.

 

[jen]

Thanks, sorry the log is to long to copy in here so I've attached it instead.
hows it look?

 

[Broni]

Looks good

Please, delete your GMER file, download fresh one and post new log.

Also...

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[jen]

Thanks! I've attached both the logs.
No searches have been redirected since last night and no more warnings from norton!

Also CPU has gone back down to normal from always being 100%

 

[Broni]

Good news

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\docume~1\owner\LOCALS~1\Temp\cdiskdun.sys


Folders::

Driver::
cdiskdun

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt

 

[jen]

Thanks, i did that and it seemed to work fine but i can't find the new log to post?

 

[Broni]

Look in C:\ for Combofix.txt file.
If it's not there, simply re-run Combofix.

 

[jen]

Think this is it..

 

[Broni]

Good

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

===================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[jen]

The files are too long to copy in, shall i just attach them?

**sorry, the extra one is fine, thats below but the OTL one is still too big!

 

[jen]

OTL Extras logfile created on: 16/07/2010 16:36:31 - Run 1
OTL by OldTimer - Version 3.2.9.0 Folder = C:\Documents and Settings\owner\Desktop
Windows XP Media Center Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1,014.00 Mb Total Physical Memory | 420.00 Mb Available Physical Memory | 41.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 83.00% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 51.13 Gb Total Space | 28.70 Gb Free Space | 56.12% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: YOUR-CE19F8E785
Current User Name: owner
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 90 Days
Output = Standard
Quick Scan

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNetisabledxpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNetisabledxpsp2res.dll,-22008

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DoNotAllowExceptions" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNetisabledxpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNetisabledxpsp2res.dll,-22008

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{18D10072035C4515918F7E37EAFAACFC}" = AutoUpdate
"{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}" = Rapport
"{26A24AE4-039D-4CA4-87B4-2F83216019FF}" = Java(TM) 6 Update 20
"{28BE306E-5DA6-4F9C-BDB0-DBA3C8C6FFFD}" = QuickTime
"{3248F0A8-6813-11D6-A77B-00B0D0160020}" = Java(TM) 6 Update 2
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go 4.0
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{553255F3-78FD-40F1-A6F8-6882140265FE}" = Apple Application Support
"{5EE7D259-D137-4438-9A5F-42F432EC0421}" = VC80CRTRedist - 8.0.50727.4053
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6D52C408-B09A-4520-9B18-475B81D393F1}" = Microsoft Works
"{7585478E9D9B42108671C12F8714CEFE}" = DivX Converter
"{7B63B2922B174135AFC0E1377DD81EC2}" = DivX
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel(R) Graphics Media Accelerator Driver
"{8ADFC4160D694100B5B8A22DE9DCABD9}" = DivX Player
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{AC76BA86-7AD7-1033-7B44-A70000000000}" = Adobe Reader 7.0
"{AC76BA86-7AD7-5464-3428-7E8A450000A7}" = Spelling Dictionaries For Adobe Reader Package
"{ACCA20B0-C4D1-4BF5-BF21-0A0EB5EF9730}" = REALTEK GbE & FE Ethernet PCI NIC Driver
"{B13A7C41581B411290FBC0395694E2A9}" = DivX Converter
"{B7050CBDB2504B34BC2A9CA0A692CC29}" = DivX Plus Web Player
"{B85C4D19-6CEB-48CF-BD98-C887AC8C6F94}" = iTunes
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}" = SUPERAntiSpyware
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D271DAE0-8D68-4C97-8356-A126D48A1D8C}" = Ulead Photo Explorer 8.0 SE Basic
"{D8AB8F0C-CEEB-4A29-8EF5-219B064813F4}" = Apple Mobile Device Support
"{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}" = LiveUpdate Notice (Symantec Corporation)
"{E91E8912-769D-42F0-8408-0E329443BABC}" = Ralink Wireless LAN Card
"{EB1B0104-6A57-446F-B855-FDF49151BE0C}" = O2Micro Flash Memory Card Windows Driver V2.04
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player
"emmawat1024x768p.zip" = emmawat1024x768p.zip
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"InstallShield_{EB1B0104-6A57-446F-B855-FDF49151BE0C}" = O2Micro Flash Memory Card Windows Driver V2.04
"InterActual Player" = InterActual Player
"LiveUpdate" = LiveUpdate 3.2 (Symantec Corporation)
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"N360" = Norton 360
"Native Instruments Sibelius Player" = Native Instruments Sibelius Player
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"OcaHistoryUpd" = OCA Client history tool install
"Rapport_msi" = Rapport
"RealPlayer 6.0" = RealPlayer
"Shockwave" = Shockwave
"SMSERIAL" = Motorola SM56 Data Fax Modem
"WGA" = Windows Genuine Advantage Validation Tool
"WIC" = Windows Imaging Component
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WinRAR archiver" = WinRAR archiver
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 10/07/2010 13:41:05 | Computer Name = YOUR-CE19F8E785 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17023, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 10/07/2010 20:44:03 | Computer Name = YOUR-CE19F8E785 | Source = MPSampleSubmission | ID = 5000
Description =

Error - 11/07/2010 06:31:30 | Computer Name = YOUR-CE19F8E785 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17023, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 12/07/2010 13:00:52 | Computer Name = YOUR-CE19F8E785 | Source = Application Error | ID = 1000
Description = Faulting application teatimer.exe, version 1.6.6.32, faulting module
teatimer.exe, version 1.6.6.32, fault address 0x0006e66e.

Error - 13/07/2010 06:34:14 | Computer Name = YOUR-CE19F8E785 | Source = MPSampleSubmission | ID = 5000
Description =

Error - 13/07/2010 13:07:35 | Computer Name = YOUR-CE19F8E785 | Source = HotFixInstaller | ID = 5000
Description = EventType visualstudio8setup, P1 microsoft .net framework 3.0-kb982168,
P2 1033, P3 1618, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 xp, P10
0.

Error - 13/07/2010 13:22:48 | Computer Name = YOUR-CE19F8E785 | Source = Application Hang | ID = 1002
Description = Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 13/07/2010 13:23:02 | Computer Name = YOUR-CE19F8E785 | Source = Application Hang | ID = 1001
Description = Fault bucket 734037209.

Error - 13/07/2010 13:33:24 | Computer Name = YOUR-CE19F8E785 | Source = Application Error | ID = 1000
Description = Faulting application xpsviewer.exe, version 3.0.6920.1427, faulting
module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

Error - 13/07/2010 13:33:24 | Computer Name = YOUR-CE19F8E785 | Source = Application Error | ID = 1000
Description = Faulting application xpsviewer.exe, version 3.0.6920.1427, faulting
module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

[ System Events ]
Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 08:30:19 | Computer Name = YOUR-CE19F8E785 | Source = ipnathlp | ID = 31012
Description = The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be inaccessible to
clients on the local network. The data is the error code.

Error - 16/07/2010 10:24:58 | Computer Name = YOUR-CE19F8E785 | Source = Dhcp | ID = 1001
Description = Your computer was not assigned an address from the network (by the
DHCP Server) for the Network Card with network address 0013D37E766C. The following
error occurred: %%1223. Your computer will continue to try and obtain an address
on its own from the network address (DHCP) server.

Error - 16/07/2010 11:36:56 | Computer Name = YOUR-CE19F8E785 | Source = SRService | ID = 104
Description = The System Restore initialization process failed.

Error - 16/07/2010 11:36:56 | Computer Name = YOUR-CE19F8E785 | Source = Service Control Manager | ID = 7023
Description = The System Restore Service service terminated with the following error:
%%2


< End of report >

 

[Broni]

Yes, please.

 

[Broni]

I still need OTL.txt file.

 

[jen]

Sorry got myself in a bit of a muddle, heres the other one. Thanks

 

[Broni]

I strongly suggest, you uninstall Eusing Free Registry Cleaner and Registry Mechanic. Registry tools are not recommended and here is why: http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html

======================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  DRV - File not found [Kernel | On_Demand | Stopped] -- C:\ComboFix\catchme.sys -- (catchme)
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {472734EA-242A-422B-ADF8-83D1E48CC825} - No CLSID value found.
  O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab (Reg Error: Key error.)
  @Alternate Data Stream - 126 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D1B5B4F1
  @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A8ADE5D8
  @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B5358C17
  @Alternate Data Stream - 104 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A11F741D
  @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [resethosts]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

 

[jen]

Thanks for the advice, but i couldnt find Eusing Free Registry Cleaner or Registry Mechanic to uninstall. I think maybe i removed them before?

Here are the results:

All processes killed
========== OTL ==========
Service catchme stopped successfully!
Service catchme deleted successfully!
File C:\ComboFix\catchme.sys not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{472734EA-242A-422B-ADF8-83D1E48CC825} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422B-ADF8-83D1E48CC825}\ not found.
Registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel\ deleted successfully.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}\ not found.
ADS C:\Documents and Settings\All Users\Application Data\TEMP1B5B4F1 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:A8ADE5D8 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:B5358C17 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:A11F741D deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMPFC5A2B2 deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: LocalService
->Temp folder emptied: 65748 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 196742 bytes
->Flash cache emptied: 2942 bytes

User: owner
->Temp folder emptied: 591524 bytes
->Temporary Internet Files folder emptied: 38683766 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 5219 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 33432 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 548735 bytes

Total Files Cleaned = 38.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Default User

User: LocalService
->Flash cache emptied: 0 bytes

User: NetworkService
->Flash cache emptied: 0 bytes

User: owner
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb

C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

OTL by OldTimer - Version 3.2.9.0 log created on 07162010_172702

Files\Folders moved on Reboot...
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_6b0.dat not found!

Registry entries deleted on Reboot...

 

[Broni]

Thanks for the advice, but i couldnt find Eusing Free Registry Cleaner or Registry Mechanic to uninstall. I think maybe i removed them before?

That's fine

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[jen]

Report is attached. thanks

 

[Broni]

Let's double check...

Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.
Upload following files to http://www.virustotal.com/ for security check:
- C:\WINDOWS\SMINST\Recguard.exe
IMPORTANT! If the file is listed as already analyzed, click on Reanalyse file now button.
Post scan results.

 

[jen]

Antivirus Version Last Update Result
a-squared 5.0.0.31 2010.07.17 -
AhnLab-V3 2010.07.17.00 2010.07.16 -
AntiVir 8.2.4.12 2010.07.16 -
Antiy-AVL 2.0.3.7 2010.07.15 -
Authentium 5.2.0.5 2010.07.17 -
Avast 4.8.1351.0 2010.07.17 -
Avast5 5.0.332.0 2010.07.17 -
AVG 9.0.0.836 2010.07.17 -
BitDefender 7.2 2010.07.17 -
CAT-QuickHeal 11.00 2010.07.16 -
ClamAV 0.96.0.3-git 2010.07.17 -
Comodo 5458 2010.07.17 -
DrWeb 5.0.2.03300 2010.07.17 -
eSafe 7.0.17.0 2010.07.15 -
eTrust-Vet None 2010.07.16 -
F-Prot 4.6.1.107 2010.07.17 -
F-Secure 9.0.15370.0 2010.07.17 -
Fortinet 4.1.143.0 2010.07.17 -
GData 21 2010.07.17 -
Ikarus T3.1.1.84.0 2010.07.17 -
Jiangmin 13.0.900 2010.07.17 -
Kaspersky 7.0.0.125 2010.07.17 -
McAfee 5.400.0.1158 2010.07.17 -
McAfee-GW-Edition 2010.1 2010.07.16 -
Microsoft 1.6004 2010.07.17 -
NOD32 5287 2010.07.17 -
Norman 6.05.11 2010.07.17 -
nProtect 2010-07-17.02 2010.07.17 -
Panda 10.0.2.7 2010.07.17 -
PCTools 7.0.3.5 2010.07.17 -
Prevx 3.0 2010.07.17 -
Rising 22.56.04.04 2010.07.16 -
Sophos 4.55.0 2010.07.17 -
Sunbelt 6598 2010.07.17 -
SUPERAntiSpyware 4.40.0.1006 2010.07.17 -
Symantec 20101.1.1.7 2010.07.17 -
TheHacker 6.5.2.1.318 2010.07.16 -
TrendMicro 9.120.0.1004 2010.07.17 -
TrendMicro-HouseCall 9.120.0.1004 2010.07.17 -
VBA32 3.12.12.6 2010.07.16 -
ViRobot 2010.7.12.3932 2010.07.17 -
VirusBuster 5.0.27.0 2010.07.17 -
Additional information
File size: 212992 bytes
MD5...: d3cc7a3813123e955b3a497c04b404e2
SHA1..: f219e0c605525e2c2adda1f74f86bec8918c1dc0
SHA256: 3d4d7bfbd6801155908ef0cb916b45adef41a63b39e30ccd9b62f360ac5ff20a
ssdeep: 6144:e1zwj5gPnHmRkd+7WKVt4/JeHH1sfWax:eVwj5g/+kd+7Whs1uWax

PEiD..: -
PEInfo: PE Structure information

( base data )
entrypointaddress.: 0x9b2c
timedatestamp.....: 0x3d81dd30 (Fri Sep 13 12:42:24 2002)
machinetype.......: 0x14c (I386)

( 4 sections )
name viradd virsiz rawdsiz ntrpy md5
.text 0x1000 0x21606 0x22000 6.53 18da6c693141b05638b300dcd737d677
.rdata 0x23000 0x8ed6 0x9000 4.77 e652aa9abbb40b16078b7e6b9c6d885d
.data 0x2c000 0x6828 0x3000 3.35 30069807879d67c62a1160825a6432b1
.rsrc 0x33000 0x4f10 0x5000 4.68 1b026a9cb29bdb392de44846d801fc7d

( 11 imports )
> KERNEL32.dll: RtlUnwind, HeapAlloc, HeapFree, TerminateProcess, GetTimeZoneInformation, RaiseException, HeapReAlloc, HeapSize, UnhandledExceptionFilter, FreeEnvironmentStringsA, FreeEnvironmentStringsW, GetEnvironmentStringsW, GetEnvironmentStrings, GetCommandLineW, GetCommandLineA, SetHandleCount, GetStdHandle, GetFileType, GetStartupInfoA, HeapDestroy, HeapCreate, VirtualFree, GetModuleFileNameA, ExitProcess, IsBadWritePtr, LCMapStringA, LCMapStringW, SetUnhandledExceptionFilter, GetDriveTypeA, IsBadReadPtr, IsBadCodePtr, GetCPInfo, GetStringTypeA, GetStringTypeW, SetStdHandle, CompareStringA, CompareStringW, GetACP, GetOEMCP, SetEnvironmentVariableA, GetStartupInfoW, SizeofResource, FindResourceA, GlobalAddAtomA, GetProfileStringA, GetFileTime, GetFileSize, GetFileAttributesW, GetTickCount, GetFullPathNameW, GetVolumeInformationW, SetEndOfFile, UnlockFile, LockFile, FlushFileBuffers, WriteFile, GetCurrentProcess, DuplicateHandle, SetErrorMode, GetThreadLocale, GetProcessVersion, LoadLibraryA, FreeLibrary, GetVersion, GlobalAddAtomW, GlobalFindAtomW, GetModuleHandleW, GetModuleHandleA, GetProcAddress, lstrcatW, WritePrivateProfileStringW, GlobalFlags, lstrcmpiW, MulDiv, TlsGetValue, LocalReAlloc, TlsSetValue, GlobalReAlloc, TlsFree, GlobalHandle, GlobalUnlock, TlsAlloc, LocalAlloc, EnterCriticalSection, LeaveCriticalSection, DeleteCriticalSection, InitializeCriticalSection, lstrcpynW, FileTimeToLocalFileTime, FileTimeToSystemTime, FindResourceW, LoadResource, LockResource, GlobalFree, GetModuleFileNameW, GlobalLock, lstrcmpW, GlobalAlloc, GlobalDeleteAtom, lstrcmpA, lstrcmpiA, GetCurrentThread, GetCurrentThreadId, FormatMessageW, LocalFree, MultiByteToWideChar, WideCharToMultiByte, lstrlenA, lstrlenW, InterlockedDecrement, InterlockedIncrement, FindNextFileW, lstrcpyW, FindClose, GetCurrentDirectoryW, ReadFile, SetFilePointer, CreateProcessW, WaitForSingleObject, CreateFileW, CloseHandle, GetPrivateProfileStringW, DeleteFileW, FindFirstFileW, GetLastError, VirtualAlloc, SetLastError
> USER32.dll: CharUpperW, InflateRect, RegisterClipboardFormatW, PostThreadMessageW, CreateDialogIndirectParamW, EndDialog, GetMenuItemID, DefWindowProcW, DestroyWindow, CreateWindowExW, SetPropW, GetPropW, CallWindowProcW, RemovePropW, GetMessageTime, GetMessagePos, GetForegroundWindow, SetForegroundWindow, RegisterWindowMessageW, OffsetRect, IntersectRect, SystemParametersInfoW, IsIconic, GetWindowPlacement, GetSystemMetrics, SetFocus, ShowWindow, MoveWindow, SetWindowLongW, IsDialogMessageW, SendDlgItemMessageW, GetDlgItem, GrayStringW, DrawTextW, TabbedTextOutW, EndPaint, BeginPaint, GetWindowDC, ReleaseDC, GetMenuItemCount, UnhookWindowsHookEx, GetWindowTextW, SetWindowTextW, GetDlgCtrlID, GetWindowRect, PtInRect, GetClassNameW, ClientToScreen, GetDesktopWindow, DestroyMenu, LoadCursorW, GetCapture, wsprintfW, LoadStringW, MapDialogRect, SetWindowPos, GetWindow, SetWindowContextHelpId, GetMenuCheckMarkDimensions, LoadBitmapW, GetMenuState, ModifyMenuW, SetMenuItemBitmaps, CheckMenuItem, EnableMenuItem, GetFocus, GetNextDlgTabItem, MessageBoxW, PostMessageW, PostQuitMessage, SendMessageW, UnregisterClassW, GetWindowTextLengthA, HideCaret, ShowCaret, GetMessageW, TranslateMessage, DispatchMessageW, GetActiveWindow, GetKeyState, CallNextHookEx, ValidateRect, IsWindowVisible, PeekMessageW, GetCursorPos, SetWindowsHookExW, GetParent, GetLastActivePopup, InvalidateRect, GetDC, IsWindowEnabled, GetWindowLongW, ExcludeUpdateRgn, GetWindowTextA, DrawTextA, DrawFocusRect, GetClassInfoA, DefDlgProcA, DefWindowProcA, CharNextA, CallWindowProcA, RemovePropA, SetWindowsHookExA, GetWindowLongA, SendMessageA, IsWindowUnicode, GetClassNameA, SetWindowLongA, SetPropA, GetPropA, SetCursor, EnableWindow, MessageBeep, GetNextDlgGroupItem, SetRect, CopyAcceleratorTableW, CharNextW, GetSysColorBrush, LoadIconW, UpdateWindow, SendDlgItemMessageA, MapWindowPoints, GetSysColor, SetActiveWindow, IsWindow, AdjustWindowRectEx, GetClientRect, CopyRect, GetTopWindow, IsChild, GetSubMenu, GetClassInfoW, RegisterClassW, ScreenToClient, GetMenu, WinHelpW
> GDI32.dll: SetMapMode, SetViewportOrgEx, OffsetViewportOrgEx, SetViewportExtEx, ScaleViewportExtEx, SetWindowExtEx, ScaleWindowExtEx, GetClipBox, IntersectClipRect, SetTextColor, GetDeviceCaps, GetViewportExtEx, GetWindowExtEx, CreateSolidBrush, PtVisible, RectVisible, TextOutW, ExtTextOutW, Escape, GetObjectW, GetTextColor, GetBkColor, DPtoLP, LPtoDP, GetMapMode, PatBlt, SetBkMode, SetBkColor, GetStockObject, SelectObject, RestoreDC, SaveDC, DeleteDC, DeleteObject, CreateDIBitmap, ExtTextOutA, GetTextExtentPointA, BitBlt, CreateCompatibleDC, CreateBitmap
> comdlg32.dll: GetFileTitleW
> WINSPOOL.DRV: ClosePrinter, DocumentPropertiesW, OpenPrinterW
> ADVAPI32.dll: RegCloseKey, RegSetValueExW, RegOpenKeyExW, RegCreateKeyExW
> COMCTL32.dll: -
> oledlg.dll: OleUIBusyW
> ole32.dll: CoFreeUnusedLibraries, OleInitialize, CoTaskMemAlloc, CoTaskMemFree, CreateILockBytesOnHGlobal, StgCreateDocfileOnILockBytes, StgOpenStorageOnILockBytes, CoGetClassObject, CLSIDFromString, CLSIDFromProgID, CoRegisterMessageFilter, CoRevokeClassObject, OleFlushClipboard, OleIsCurrentClipboard, OleUninitialize
> OLEPRO32.DLL: -
> OLEAUT32.dll: -, -, -, -, -, -, -, -

( 0 exports )

RDS...: NSRL Reference Data Set
-
pdfid.: -
trid..: Win64 Executable Generic (54.6%)
Win32 Executable MS Visual C++ (generic) (24.0%)
Windows Screen Saver (8.3%)
Win32 Executable Generic (5.4%)
Win32 Dynamic Link Library (generic) (4.8%)
sigcheck:
publisher....:
copyright....: Copyright (C) 2001
product......: Recguard Application
description..: Recguard MFC Application
original name: Recguard.EXE
internal name: Recguard
file version.: 1, 0, 0, 1
comments.....: n/a
signers......: -
signing date.: -
verified.....: Unsigned

 

[Broni]

Disregard Kaspersky finding.

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

======================================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[jen]

Thank you so much for helping me!

Just one problem im having now, there isnt a tab saying system restore. Can i get to it another way?

 

[Broni]

You're very welcome

Regarding missing tab, try here: http://www.5starsupport.com/xp-faq/1-54.htm

 

[jen]

Hi again, sorry for the slow reply.

I still cant seem to get this to work, i tried to follow the instructions on the link but once i opened the registry editor i couldnt seem to nagivagte to the required place..

Thanks