Hello.
I have been helping a friend with virus/malware/spyware issues. It used to be so easy to just go into the registry and delete files that loaded when you clicked on the wrong website. Its been a few years since I dealt with those types of issues and it seems as though they have morphed 10 fold on how bad they can get now.
Unfortunately for you guys, I didn't find this site with the 8 steps before I ran and installed a bunch of anti-spyware/malware and other programs. I'm not sure if they weren't run in order or what but the issue still stands. Ran Combofix two or three times before I found the "beware of combofix" messages on other forums.
That being said, I had him run through the 8 step process and send me the log files. I cannot figure out what is wrong except for the rur_xv registry issues and they can't be deleted because they're in HKLM\System\ControlSet registry folders (or they haven't been successfully deleted as of yet). By the way, googling rur_xv doesn't come up with anything...
I have attached the 3 files required for the preliminary. If you'd like to see some of the other files we've run in the past, please let me know. They include combofix, sdfix, DDS, OTViewIt and the issue still stands. I know a lot of times scripts are run to fix issues as well and I don't know how to do those.
I am a computer repair technician and I am very hands on with computers, but after about a week with probably 40 hours of trying to figure it out for myself, I'm "breaking down" and asking that "gas station attendant" where to go from here.
Thanks!
Robert
I have been helping a friend with virus/malware/spyware issues. It used to be so easy to just go into the registry and delete files that loaded when you clicked on the wrong website. Its been a few years since I dealt with those types of issues and it seems as though they have morphed 10 fold on how bad they can get now.
Unfortunately for you guys, I didn't find this site with the 8 steps before I ran and installed a bunch of anti-spyware/malware and other programs. I'm not sure if they weren't run in order or what but the issue still stands. Ran Combofix two or three times before I found the "beware of combofix" messages on other forums.
That being said, I had him run through the 8 step process and send me the log files. I cannot figure out what is wrong except for the rur_xv registry issues and they can't be deleted because they're in HKLM\System\ControlSet registry folders (or they haven't been successfully deleted as of yet). By the way, googling rur_xv doesn't come up with anything...
I have attached the 3 files required for the preliminary. If you'd like to see some of the other files we've run in the past, please let me know. They include combofix, sdfix, DDS, OTViewIt and the issue still stands. I know a lot of times scripts are run to fix issues as well and I don't know how to do those.
I am a computer repair technician and I am very hands on with computers, but after about a week with probably 40 hours of trying to figure it out for myself, I'm "breaking down" and asking that "gas station attendant" where to go from here.
Thanks!
Robert