Inactive Hackers in our stuff-can't get 'em out

[Lysa Ray]

They are in all of our computers (even at our office), our Pads, Ipads and Iphones. They are connecting via Telephony with bluetooth. They are very organized, my husband found the hacking instructions on my HP Pad in every language, on how to "drop the packet". If we shut off our computers they turn them on via telephony. We have Malwarebytes, AVG and even installed Tiny Wall and Kaspersky. It is not a virus. Although AVG finds "";"Found Adware.Generic, HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\\AVP";"Cannot be removed
Access is denied."....but I cannot find it on my computer nor remove it with AVG. Before we completely wipe our computers, and change our IP addresses (which we do not even know if it will do any good) I have come here for some direction. I have considered hiring my own hacker, but the one we talked to looked at the codes from the hackers and said it was beyond him.
I am running Malwarebytes again right now and will post log when complete.
Any help would be greatly appreciated.

 

[Lysa Ray]

Malwarebytes report from today shows nothing
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.06.01

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
lysaray :: LYSA [administrator]

11/5/2013 8:12:30 PM
mbam-log-2013-11-05 (20-12-30).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 398529
Time elapsed: 55 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[Lysa Ray]

Malwarebytes log from a few days ago:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.02.10

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
lysaray :: LYSA [administrator]

11/2/2013 10:24:07 PM
mbam-log-2013-11-02 (22-24-07).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 404046
Time elapsed: 1 hour(s), 14 minute(s), 27 second(s)

Memory Processes Detected: 1
C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe (PUP.Optional.SweetPacks.A) -> 2088 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 8
HKLM\SYSTEM\CurrentControlSet\Services\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{EEE6C35C-6118-11DC-9C72-001320C79847} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{EEE6C35C-6118-11DC-9C72-001320C79847} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\WNLT (PUP.Optional.InstallBrain.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.

Registry Values Detected: 3
HKLM\SOFTWARE\Mozilla\Firefox\Extensions|{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Data: C:\Program Files\Updater By SweetPacks\Firefox -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Mozilla\Firefox\Extensions\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Data: -> Quarantined and deleted successfully.
HKCU\SOFTWARE\WNLT|URL (PUP.Optional.InstallBrain.A) -> Data: SWEETPACKS_SEARCH -> Quarantined and deleted successfully.

Registry Data Items Detected: 1
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.SweetPacks) -> Bad: (http://start.sweetpacks.com/?src=10...&barid={E05F3855-C0E9-11E2-BE79-28924A3CF96E}) Good: (http://www.google.com) -> Quarantined and repaired successfully.

Folders Detected: 13
C:\Program Files\Updater By SweetPacks (PUP.Optional.SweetPacks.A) -> Delete on reboot.
C:\Program Files\Updater By SweetPacks\Firefox (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\libraries (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\resources (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\locale (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\locale\en-US (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\skin (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\defaults (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\defaults\preferences (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\libraries (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\resources (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.

Files Detected: 22
C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe (PUP.Optional.SweetPacks.A) -> Delete on reboot.
C:\Users\lysaray\Downloads\vlcmediaplayer-setup.exe (PUP.DownloadAdmin) -> Quarantined and deleted successfully.
C:\Windows\Installer\9dcd66a.msi (PUP.Optional.SweetIM) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\DGChrome.exe (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Extension32.dll (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Extension64.dll (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\InstallerHelper.dll (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\source.crx (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\unins000.dat (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\unins000.exe (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome.manifest (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\install.rdf (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\main.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\main.js.bak (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\main.xul (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\libraries\DataExchangeScript.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\content\resources\localscript.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\locale\en-US\overlay.dtd (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\chrome\skin\overlay.css (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\Firefox\defaults\preferences\defaults.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\libraries\DataExchangeScript.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.
C:\Program Files\Updater By SweetPacks\resources\localscript.js (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.

(end)

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
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• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
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