Your HJT log is clean, but you`re still running two firewall programmes. lets get rid of Panda.
We need to temporarily disable Spybot search & Destroy`s tea time, as it may interfere with any fix we are trying to run.
Disable Spybot's TeaTimer. This is a two step process.
First:
- Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
- Choose
Exit Spybot S&D Resident
Second:
- Open Spybot S&D
- Click
Mode, check
Advanced Mode
- Go To Left Panel, Click
Tools, then also in left panel, click
Resident
- If your firewall raises a question, say
OK
- Uncheck the box labeled
Resident Tea-Timer and OK any prompts.
- Use
File, Exit to terminate Spybot
- Reboot your machine for the changes to take effect.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
Panda Software
Panda Antivirus Platinum
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Panda Firewall Service (PAVFIRES)
<Disable the service name and/or the name in brackets.
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
PavFires.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\Program Files\
Panda Software<Delete the entire folder.
Reboot into normal mode and rehide your protected OS files.
Re-enable SS&D Teatimer.
Post a fresh HJT log.
Regards Howard
This thread is for the use of luckylinda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.