Solved Have a virus & can't download anything

[Broni]

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

- Foxit PDF Reader from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

1. Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

We have couple of registry issues we need to fix.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

1. Download RemoteAccess.reg file from here:http://download.bleepingcomputer.com/win-services/vista/RemoteAccess.reg
Double click on RemoteAccess.reg file and confirm the prompt.

2. Download win-vista-action-center-notification-icon-missing.reg from here: http://www.bleepstatic.com/fhost/uploads/1/win-vista-action-center-notification-icon-missing.reg
Double-click on downloaded file and confirm the prompt.

Restart computer.
Post new FSS log.

 

[callaroz]

Thank you so much for this! My apologies for not updating sooner...have had a busy work week! I'm going to complete these steps this afternoon.

 

[Broni]

 

[callaroz]

Farbar Service Scanner Version: 10-11-2013
Ran by Breanne (administrator) on 17-11-2013 at 12:26:02
Running from "C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GX0RVD7H"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[Broni]

Perfect!

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.

 

[callaroz]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Breanne
->Temp folder emptied: 553445 bytes
->Temporary Internet Files folder emptied: 1505063569 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 59166262 bytes
->Flash cache emptied: 8434 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 45543 bytes
RecycleBin emptied: 140305 bytes

Total Files Cleaned = 1,492.00 mb


[EMPTYFLASH]

User: All Users

User: Breanne
->Flash cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Breanne
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 11172013_160156

Files\Folders moved on Reboot...
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\4[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\ads[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\hub[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\jot[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\like[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YZRNM3VA\xd_arbiter[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\WXTE7N99\918[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\WXTE7N99\ads[4].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\UHIOQLWI\follow_button[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\UHIOQLWI\page-2[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\ads[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\hub[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\index.d1a3b7c6e75e9a29fa90faf3a7402731[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\like[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\partner[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\QFG0GVP3\postmessageRelay[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NZWYD6RK\ads[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NZWYD6RK\dg_specificclick_net[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NZWYD6RK\dg_specificclick_net[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NZWYD6RK\log[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NZWYD6RK\log[4].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[4].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[5].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[6].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\fastbutton[7].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\follow_button.1384205748[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\index[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\push[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KVTRHW0B\zrt_lookup[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\ads[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\ads[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\fastbutton[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\getSegment[3].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\likeCA2L0M0E.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\likeCAEULGKP.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\likeCAVALGXT.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\like[11].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\like[8].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\like[9].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2YK0USUI\xd_arbiter[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\ads[1].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\ads[4].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\getSegment[4].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\likeCA88V5JV.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\likeCADWEZ6Q.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\likeCAOXFXGB.htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\like[11].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\like[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\like[6].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\like[7].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2LMR1WBZ\postmessageRelay[2].htm moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\Breanne\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
File move failed. C:\Windows\temp\CLDigitalHome\CLMS_AGENT_LOG1.txt scheduled to be moved on reboot.
File move failed. C:\Windows\temp\CLDigitalHome\PCMMediaServer.log scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[callaroz]

As for #5, it's coming up as saying my Adobe Acrobat is an insecure version. I try downloading the newest version as it tells me to, but when I re-scan, it still says the same thing. I don't know if this is much of an issue?

On to step 6!

Thank you

 

[Broni]

saying my Adobe Acrobat is an insecure version

Said by what program?

 

[callaroz]

Sorry. It says that when I go to the browser check site and launch the quick scan. It says I have version 10.1.4 and the latest version is 10.1.8....when I update Adobe & re-scan on BrowserCheck, it still says I have version 10.1.4 and it's an insecure version.

 

[callaroz]

Thank you thank you thank you! Words cannot express my gratitude for all of your help. I can assure you that we will be practicing "safe internet" from now on I have all of the above mentioned programs installed into a folder on the middle of my desktop...should be a good reminder to run them weekly!

 

[Broni]

Way to go!!
Good luck and stay safe