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Having wired issue with .dll file

By jvb50m
Aug 1, 2016
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  1. Recently I have been having issues with multiple games crashing and have found no solution and after 2weeks of getting support from wargaming.net I get this

    Greetings jvb50m,

    My apologies for sending you that repeat recommendation. If you have already updated and manually installed drivers then there is no need to do it again.

    The reason your game is crashing now is due to an error that is occurring in the following .DLL file.

    MSVCR110.dll

    Unfortunately we are unable to assist with this issue past this point since this starts to get into more complicated troubleshooting procedures that are out of our scope of technical support. We apologize for the inconvenience that this has caused but unfortunately we are unable to assist you with this issue past this point.

    Please understand that we are only able to assist players with user level computer maintenance, and due to the near infinite amount of possible hardware and software configurations, can't guarantee that we can fix every issue. As much as we would like to help with this issue we don't have any other steps or troubleshooting that we can provide you that you haven't already completed.

    We apologize for the frustration that this may cause and hope the above helps you understand our position in this a little better.

    Best Regards

    ,



    I have no idea on how I should go about this and any help would be appreciated

    Side note I've repaired Microsoft c++ already
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,657   +309

    msvcr110.dll is a part of Microsoft Visual C++ and is often required for running programs developed with Visual C++.

    Your repair of C++ may have not been perfect. First, I would uninstall and reinstall C++, but the right way to do that may depend on what you have for a system - to give better advice, we need information from you. Alternatively, follow the advice here http://www.computerhope.com/issues/ch000749.htm.

    For us to help, you need to fully describe OS, maker, model , version for your computer. Alternatively, review the following and follow steps as they apply to your situation: http://www.computerhope.com/issues/ch000605.htm, http://www.computerhope.com/issues/ch000689.htm, and http://www.computerhope.com/issues/ch000690.htm,

    It is also possible that the problem relates to a change in the condition of your hardware OR an issue with an update. For us to help with this, we need to know details about the crashes - error codes, beep codes, etc. To capture information, I suggest that you turn off 'automatic restart on error' in your BIOS.
     
  3. jobeard

    jobeard TS Ambassador Posts: 9,325   +622

    Believe it is packaged in the Redistributable C++ runtime too, leaving the C++ alone
     
  4. jvb50m

    jvb50m TS Rookie Topic Starter

    Already reinstalled it no avail I'm running windows 10 amd r9 380x and an intel i5 cpu

    also the error does not directly say that this dll file is missing
     
  5. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,657   +309

  6. jvb50m

    jvb50m TS Rookie Topic Starter

    Where do I get this file?
     
  7. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,657   +309

    From another system...same version OS ... confirm same version - but you only need to do so if SFC doesn't - read the article
     
  8. jvb50m

    jvb50m TS Rookie Topic Starter

    The thing is that it is not a system file but a file from Microsoft visual C++ which I can uninstall at any time aslo I don't have access to something like that
     
  9. jvb50m

    jvb50m TS Rookie Topic Starter

    Ok I solved this issue on my own it was a DirectX issue Thanks for your help anyways!
     

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