HDD Problem

[NFSFAN]

There is currently a big problem with my hdd. When opening a program anything, it takes so long. The HDD light is lighting up, but I don't hear any noise. Then after 30 secs it loads the program. HDD is an WD Raptor 36GB 10000 RPM

 

[Rick]

It's probably not a hard drive problem.

Your system is probably busy doing something else. This could very well be a virus, broken application or just some quirky Windows problem.

Download hijackthis and post your HJT log so we can see what's going on with your system.

Also, if you look in task manager under the performance tab , how does your CPU usage look? Is there a particular application that looks busy?

And lastly, you may want to check your System Event Log (Start > Run > eventvwr.msc). Look under apps and system and let us know of any major errors (red icon) that may be related. Post the info here.

 

[NFSFAN]

OK here is the log.
******************************************************************************************
Logfile of HijackThis v1.99.1
Scan saved at 2:46:54 AM, on 08/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\oodag.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Adrian\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 127.255.255.255 www.alcohol-soft.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - :C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - :C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing)
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [RemoteControl] :"C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] :"C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] :"C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\Program Files\Stardock\WinCustomize\BootSkin\BootSkin.exe" /StartupJobs
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKLM\..\Run: [SunJavaUpdateSched] :C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
*******************************************************************************************

 

[Tedster]

run crap cleaner program and use the tools function

 

[NFSFAN]

YEAH I use that all the time

 

[Rik]

Get speedfan from the downloads section and get it to check out the S.M.A.R.T. information on your hdd, that will tell you if the drive itself is faulty or not!!!

 

[NFSFAN]

Yeah, well speedfan says everything is ok. I even tried formatting and same thing. Did you check my log I posted? Are there any problems

 

[Rick]

Yeah, well speedfan says everything is ok. I even tried formatting and same thing. Did you check my log I posted? Are there any problems

Your log looks OK to me.

How does your task manager look? Is your CPU usage about 0% when idle, or does it idle substantially higher?

You mentioned you formatted. I'm assuming you reinstalled Windows. Did it act this way before you install any apps? Did it take longer than usual to install?

If you feel your drive is to blame, then you should run a manufacturer's drive diagnostic. Run it a couple of times to be sure. https://www.techspot.com/vb/topic7602.html

If your hard drive really is causing your issue, chances are it is timing out in Windows. Windows will write this to your event log ( Start > Run > eventvwr.msc ). Take a look around your event log under the system section for errors that claim you have bad blocks, bad sectors etc...

 

[Rik]

Perhaps trying a new data cable may help, they are quite cheap these days!!!!!!

 

[NFSFAN]

I've just scanned, and I have 0 bad blocks or bad sectors. What I will try doing is installing Windows again clean format.

 

[NFSFAN]

OK, clean format and same thing. There are no errors in Event Viewer under System, neiter under Applications. What could possibly be the problem. This time it does not take so long as it used to load a program, but the HDD led is lighting up and no sound from the HDD. There is no CPU usage only 1-3% and no apps that are using a lot of memory. I have 2 GB of memory. Can anyone help because this is very annoying and I can't figure it out. I've searched everywhere to no avail!!!

 

[Rick]

It doesn't really make any sense.

Your HDD light is on. Has it always done this? This might sound silly, but it is possible to put the HDD LED cable on the header backwards, making it stay on.

Does the light stay on as soon as your boot your computer all the way to the Windows boot screen?

Does the problem exist even before you install any drivers or apps? Perhaps this is a problem with the software you are routinely installing.

If you believe it is the drive, WD will take it back (5 year warranty) with literally no questions asked and give you a replacement.

 

[NFSFAN]

There are software that I routinely install, but no the HDD cable is not on backwards. It does not stay on always. I noticed an error in Event Viewer under System. It said something about PCIIde not being able to start. The error ID was 7026. I did some researching and found nothing on this error.

 

[Rik]

Try plugging a different power molex inti the hdd!!!!

 

[Samstoned]

find the MB driver updates from the manuf.
may need to update bios
check for wrong sata settings in bios
look for a tick box or enable disable stop on errors
may be one for hdd set to only stop on key board mouse

corrupt driver or a MS error looking for hardware thats not there

 

[NFSFAN]

Yeah, I installed the INF drivers from ASUS's website, and still the same thing. I cannot find any drivers for IDE except Promise FastTrak 378. By the way I just switched to FastTrak 378 from ICH5 and still the same thing.

 

[NFSFAN]

I think something amazing must have happened. I went into the registry and disabled PCIIde from starting instead of 0 i gave it a value of 4. Then I enabled my Promise FastTrak 378 on IDE. Booted installed drivers, worked like a charm. Now I think this problem is gone. Haven't spotted any timing out yet after 5 mins. I will let everyone know tomorrow how everything is running. Thanks to
Samstoned, I was thinking about some MOBO drivers and came past ASUS website and donwloaded the FastTrak driver.

 

[NFSFAN]

Ok, same problem. Any suggestions

 

[NFSFAN]

Any ideas..., anyone???? PLEASE HELP MEEE

 

[Rick]

Just grabbing at straws now, but one of the last things you can try is update your BIOS.

Also, on some Intel boards there's an 'Enhanced mode' (or AHCI) SATA option. If it is enabled, disable it. This is a mode used by software and hardware engineers and really has no place for most end-users. We used to use this option for testing at Intel, but curious it is available on some consumer boards. And hey, if it is currently disabled and you are still having problems, try to enable it just to see what happens. Doesn't hurt.

You know - after a new install of Windows - it almost has to be hardware. The only thinkable exception is if there's an application or driver responsible which has been installed both times. We have to eliminate as many variables as possible.

Because no one seems to have experience with this exact issue, you'll need to troubleshoot based on elimination. That means we need to eliminate software or hardware as the culprit to get started in the right direction, which requires a fresh install of XP with the absolute bare minimum of drivers and software installed.

If a fresh install of Windows with no IDE driver updates and no extra software installed still gives you the problem, then we can be pretty certain it is hardware. A basic install of Windows should always be able to run without this type of problem, providing the hardware works OK. At this point, updating the BIOS and tinkering with BIOS settings are just about your only possible solution.

On the other hand, if the new Windows installation without extra drivers or software doesn't have any issues over a long period of time, then we can be pretty sure its software related. You can try installing your drivers at this point and see what happens. If the problem starts again, then drivers would be the logical problem.

 

[NFSFAN]

Yeah, well bios is the most up to date one. And in the bios I also have 2 options for SATA. Enhanced Mode and Compatible Mode. It says I should use Enhanced Mode for Win XP and Compatible for anything lower than XP like Win 98.

 

[NFSFAN]

Yay, problem fixed. Here is how I did it. I went to Western Digital's website and downloaded the DataLifeGuard Tools for DOS(floppy). Then I booted into DOS and ran the program and selected "Write Zeros to Hard Drive" after 10 mins it rebooted, and I installed XP SP2 on it again. After the installation, I had an error in Event Viewer called PCIIde. It said that it cannot be loaded. I went to intel's website and downloaded the latest chipset drivers for my ASUS P4C800 Deluxe. Installed them and rebooted. Error was gone. HDD problem was gone too, and the HDD seems much faster than it ever was. Like it was when I bought it. Now it has been ten hours and not a single problem or slow down. Very Happy, and thanks everybody for your help

 

[Rick]

Glad to see you fixed it!