Hello everyone. Just a quick introduction, I'm from the UK and work in IT, on the admin side at the moment. I have some experience of building computers and minor maintenance. I'm starting to get involved in fixing minor issues for friends and family and hope to do some CompTIA exams in the next year before moving onto MCSE. I've joined because I'm having real problems with an infected laptops and need some advice over in the Virus & Malware Removal section.