Help! Broadband

[mo123]

Hi, this is my first time entering a post. Ive scoured through previous posts but haven't been able to solve my current problem. I was connected to the internet thru dial up. I recently had time warner come out and install the cable and modem. Unfortunately I still do not have a high speed connection. I can access the internet only through the dial up. The cable company says that the modem is working correctly and that the problem is either with AOL or my computer. I checked with AOL. Without the phone line I am unable to access the internet explorer so apparently my computer is disconnecting the ISP??? Can anyone help me?? Im totally lost. Thank you.

 

[Samstoned]

don't know much about time warner cable
I am comcast
the modem must be activated from the isp side call them up
have them reset the mac address
disconnect the dialup modem and connect the network cable they should have given you
you do have a network card in the machine??

 

[mo123]

Thank you so much for your help. Im not up with all this technology. Network card? No I dont. Do I need one?

 

[Samstoned]

if modem has dual connection network(rj45) or usb
you can use usb port
you got the usb post on machine?? :chef:

 

[mo123]

Yes, I do have a USB port on the computer. I will call the cable company and follow your advice. Thank you again.

 

[DelJo63]

Call TW:- they didn't complete the install. they should have connected your
system to the modem and ensured connectivity before they left

Samstoned is right on.