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help cd won't mount anything

By jefhel
Sep 6, 2003
  1. help!! cd won't mount anything

    help my dad's computer won't mount any cd's
    I can't reinstall driver, and i'm unsure who makes the drive or I could download from web. it shows up in the device manager but not in My Computer.
    win xp pentium 4 2ghz.
    also same problem with dvd drive
    device manager says
    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    Click Troubleshoot to start the troubleshooter for this device.
    jeff :confused:
     
  2. Phantasm66

    Phantasm66 TS Rookie Posts: 6,504   +6

    When you start your computer up, do you get the BIOS detecting the CD-ROM now?
     
  3. Phantasm66

    Phantasm66 TS Rookie Posts: 6,504   +6

    If BIOS does detect the drive, then maybe you have a corrupted driver. Can you try to reinstall the driver?

    But even before trying that, just delete the cd-rom item from device mananger and reboot... it should detect the cd-rom drive and add it back into device manager again, since its still connected.... Or is it??? Has the error message gone?

    Try this and post back. Tell us what happens....
     
  4. Phantasm66

    Phantasm66 TS Rookie Posts: 6,504   +6

  5. jefhel

    jefhel TS Rookie Topic Starter

    cd and dvd show disabled in device manager--code 39
     
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