HELP:Comp freezes on welcome screen!!

By xkalox
Dec 15, 2006
  1. Ok my dad said he was downloading the at&t yahoo update and when he did, it of course, had to be restarted. But when he got back on it kept freezing on the welcome screen.

    *I tried rebooting with safe mode but nothing happens
    *I tried rebooting from the windows xp cd but nothing happens

    I'm not very good with computers so this is as far as my tech experience goes. Can anyone help?
  2. chuck4456

    chuck4456 TS Rookie Posts: 37

    Fail Safe

    Go into FAIL SAFE MODE (F8 normally) and remove whatever he installed from Add/Remove Programs. Try it again.
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