Help downloader.trojan detected; access denied

By Emar
Apr 4, 2009
  1. Hi!

    My Symantec AntiVirus program just sent me the following notification:

    Scan type: Auto-Protect Scan
    Event: Threat Found!
    Threat: Downloader.Trojan
    File: C:\WINDOWS\system32\dsound3dd.dll
    Location: C:\WINDOWS\system32
    Computer: EMARSLAPTOP
    User: Emar
    Action taken: Clean failed : Quarantine failed : Access denied
    Date found: Saturday, April 04, 2009 4:08:21 PM

    Do any of you know how I can remove this virus from my computer? Please help!

    Thank you!
  2. Spyder_1386

    Spyder_1386 TS Rookie Posts: 498

  3. Emar

    Emar TS Rookie Topic Starter

    Scan logs re: Downloader.trojan; access denied

    Hi, Spyder!

    Thank you so much for your help. I have run the eight steps and have attached my logs to this post. Is my computer okay now that I've run those scans? Please let me know if there's anything else I need to do.

    Thanks again for getting back to me! :)
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Your Symantec Antivirus seems to have dematerialized :)

    Anyway, I don't like Symantec anyway :D
    Do this:

    Run the Norton Removal tool

    Run Startup Control Panel and remove any not required startups: (should be most!)

    Install Avira free AntiVirus

    Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed
  5. Emar

    Emar TS Rookie Topic Starter

    Hi Kimsland,

    I know - isn't that odd? I tried to find the Symantec AntiVirus program to turn it off during the 8 steps that Spyder gave me, but I couldn't find the program even after running a search for it.

    Thank you so much for your response! It's so great how helpful everyone is in this forum! :) I was really starting to panic yesterday. . .

    I will take care of the below steps now.
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