Everytime I try to use my CD drive, I get a pop up that is titled "DISK IS NOT FORMATTED" and in the body it says "Windows cannot read from the disk. The disk might be corrupted or could be using a format not compatible with windows". It does not matter what cd I use, I get the same message. Please understand I have no clue about computers, I use the programs, but am not a computer surgeon. If you can help me, pretend I'm blond and walk me through step by step. Thanks!