Help I have a virus

By athirdgill
Jun 4, 2009
  1. My computer keeps freezing and I am getting pop ups. everytime I try to reboot it takes about 30 minutes to reboot then the windows installer comes up and says windows is configuring status and that freezes as well. Can anyone help me please?:wave:
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Use a flash driver to download the three programs in the Virus and Malware Removal thread HERE

    Then try to Boot into Safe Mode:
    * Restart your computer and start pressing the F8 key on your keyboard.
    * Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Install the programs on the problem computer and run them. Be sure to check the lines in both Malwarebytes and Superantispyware that direct the programs to remove the malware that is found.

    When finished, attach the three logs here for review.
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