Hi guys, I need to restore my computer back to its factory settings. I have spent too much time trying to correct and error in windows. my main problem is in office. everytime i try to open an office application, i get this whole long "this patch package, blah blah blah" i tried downloading service patches and everything else. i even tried unistalling microsoft office- no avail. At this point, i just want to restore my dell desktop back to its factory settings. i remember doing this with a tech from dell when it was under warranty and he just walked me through a bunch of steps. i cant find my xp operating system cd but have a different one from another computer... but i dont remember needing it. Can anyone help me restore my computer. I dont care about all my data being lost.. i just want it back so that i can reinstall all my other applications. Please help this dumb blonde!