I need help, customer service sucks. Here's my situation: 1. I have a dell 5150 laptop and want to install an external HD. 2. I purchased the seagate Barracuda 7200.8 HD w/ enclosure. (Model number ST3250823A). 3. When I pluged it in, the computer detected a "new USB device" and then said "their may be problems with the new device". 4. Now when I go to "my computers"-->Manage-->Device manager there is a yellow exlcamition point next to the USB Storage. 5. Also, my computer won't boot up when i have my HD on. My computer will freeze up. 6. The drive does not show up on my computer. Can anyone please help? I just want to use it as an external hd to store my mp3;s.