Hi everyone! This is my first post, so please forgive the n00bness...
Spyware problem:
My friend's com had Kazaa on it, so I uninstalled it and all the other stuff that comes with Kazaa. I also made sure that no other stuff is left over, by running Ad-Aware, and deleting everything it detected. Now the Windows Explorer is malfunctioning. Symptoms include:
-'My Computer' is blank, shows no Hard Drives, or personal folders. (Screenshot 1)
-When I double-click (or even right-click) on any pictures, it shows an error message: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." (Screenshot 2)
-All files/folders seem intact. I am able to enter 'My Documents' from the start menu, and then from there navigate to any folders I want. (Screenshot 3) I am also able to access the pictures through MS Paint.
Computer Info:
-HP computer (I don't know what type, bt there seems to be alot of Compaq/HP background processes.)
-Runs Windows XP 5.1.2600 SP1.
-My friend uses IE even though I've recommended Firefox
I will soon include a HijackThis log, as soon as I'm able to contact my friend. In the meanwhile ANY form of help would be greatly appreciated.
Spyware problem:
My friend's com had Kazaa on it, so I uninstalled it and all the other stuff that comes with Kazaa. I also made sure that no other stuff is left over, by running Ad-Aware, and deleting everything it detected. Now the Windows Explorer is malfunctioning. Symptoms include:
-'My Computer' is blank, shows no Hard Drives, or personal folders. (Screenshot 1)
-When I double-click (or even right-click) on any pictures, it shows an error message: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." (Screenshot 2)
-All files/folders seem intact. I am able to enter 'My Documents' from the start menu, and then from there navigate to any folders I want. (Screenshot 3) I am also able to access the pictures through MS Paint.
Computer Info:
-HP computer (I don't know what type, bt there seems to be alot of Compaq/HP background processes.)
-Runs Windows XP 5.1.2600 SP1.
-My friend uses IE even though I've recommended Firefox
I will soon include a HijackThis log, as soon as I'm able to contact my friend. In the meanwhile ANY form of help would be greatly appreciated.