Hello All,
My laptop running Windows 200 Professional has been infected with some nastys and I need some assistance!!
1) Symptoms...lots of hard drive activity then a quick blue screen with a text too fast too read (something about memory deletion in second line...), then computer re-boots itself. Came up with PESTRAP popups and icon installed in the taskbar, then blue screen and re-boot repeat.
2) Removed wireless network card and all internet connections.
3) Ran Adaware,
4) Ran Trojan Remover v 6.? (in non safe mode as could not get into SAFE mode using F8. I actually got into SAFE mode and after a long wait (15 minutes) finally got Windows sign in but my password was not accepted!).
5) Ran AFT Cleaner and CC CLeaner .Ran Super Anti-Spyware...re-booted and got a message WINDOWS FILES PROTECTION: Files that are required for Windows have been replaced by un-recognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows 200 Professionsl CVD now. I did not have the disc at home so I clicked continue.
6) After re-booting computer (still with no wireless or wired connection to the internet), I got 2 different Program Error messages, one stating "ie_updater1.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created". The second Pogram Error message had the same text as above but was for Explorer.exe.
7) Every 10 minutes or so, I get a pop up which reads: Web Page Unavailable The web page you requested is not available off line. To view this page click connect. I clicked the stay offline box.
9) At this point I found this web site and followed the Malware removal procedure as best as I could, as I still can not open up Windows when I am in SAFE mode.
Attached please find logs for the various programs I have run. Note that I ran an older version of Hijack This soon after infection before I had use many tools.
Finally, any help will be greatly appreciated and sorry if I have included too much detail, but I am not sure what is important and what is not!!
Thanks,
Mitch
My laptop running Windows 200 Professional has been infected with some nastys and I need some assistance!!
1) Symptoms...lots of hard drive activity then a quick blue screen with a text too fast too read (something about memory deletion in second line...), then computer re-boots itself. Came up with PESTRAP popups and icon installed in the taskbar, then blue screen and re-boot repeat.
2) Removed wireless network card and all internet connections.
3) Ran Adaware,
4) Ran Trojan Remover v 6.? (in non safe mode as could not get into SAFE mode using F8. I actually got into SAFE mode and after a long wait (15 minutes) finally got Windows sign in but my password was not accepted!).
5) Ran AFT Cleaner and CC CLeaner .Ran Super Anti-Spyware...re-booted and got a message WINDOWS FILES PROTECTION: Files that are required for Windows have been replaced by un-recognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows 200 Professionsl CVD now. I did not have the disc at home so I clicked continue.
6) After re-booting computer (still with no wireless or wired connection to the internet), I got 2 different Program Error messages, one stating "ie_updater1.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created". The second Pogram Error message had the same text as above but was for Explorer.exe.
7) Every 10 minutes or so, I get a pop up which reads: Web Page Unavailable The web page you requested is not available off line. To view this page click connect. I clicked the stay offline box.
9) At this point I found this web site and followed the Malware removal procedure as best as I could, as I still can not open up Windows when I am in SAFE mode.
Attached please find logs for the various programs I have run. Note that I ran an older version of Hijack This soon after infection before I had use many tools.
Finally, any help will be greatly appreciated and sorry if I have included too much detail, but I am not sure what is important and what is not!!
Thanks,
Mitch