Help Please - Unwanted Pop-Ups - Attached HijackThisLog

[bobhicare]

I receive unwanted pop ups in both Mozilla 2.0 and IE 6.0. I have attached my hijackthis log. Please advise on what I need to do. I have already run spybot and spysweeper both in safe mode and everything comes up clean. Thanks in advance!

 

[howard_hopkinso]

Hello and welcome to Techspot.

Your system is infected with at least one nasty and probably more.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

Also, let me know the results of the AVG Antirootkit scan.

Regards Howard :wave: :wave:

This thread is for the use of bobhicare only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bobhicare]

Thank You howard_hopkinso

Thank you very much Howard for the response.

I was thinking maybe just to revert back to a restore point previous to when my computer starting behaving badly to fix the problem.

Do you recommend this approach?

 

[howard_hopkinso]

No, I don`t recommend that approach at all. That would mean the nasties are still on you system. Far better to try and get rid of them altogether.

Regards Howard

 

[Bobbye]

Sometimes a problem can be handled by doing a System Restore- but that is usually when something you did made a change in the system, such as an update, uninstall, install or download. That's why it best to create a new Restore Point before doing any of those things.

But in suspected malware, don't look for a fix by restoring- that will seldom change all the files or setting back to the way they were.

However, all pop-ups aren't malware and most pop-ups can be prevented. It's not clear if you're using the Mozilla Suite which has a browser or the Firefox browser which is freestanding, but from the Mozilla Org. FF has a pop-up blocker that can be set by going to Tools> Options> Contents> click to CHECK 'block pop-ups'. If there are sites you want to allow, type the URL into Exceptions.

The Google Toolbar also has an excellent pop-up blocker. There is a Toolbar for both Firefox and Internet Explorer. If you're not using any pop-up blocker at all, then you will get them.