Inactive Help pls

[jagforce71]

ok i have had thsi pc for awhile about 2 years and for the longest it was fine untell about januray or soo well now it over heats and well some times it getrs soo hot taht it will shut off and then also when i use ie and use google on it well the it redircets me i have norton and all and sometimes it pops up saying that a troajn.gen.2 and trojen.gen soo ya idk what to do soory for my spelling i suck at it lol

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
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