Download and run this
Symantec/Norton removal tool.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(
if there).
Viewpoint toolbar/manager or any thing else that says viewpoint.
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(
if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Close the services window.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(
if there).
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or folders(
if there).
C:\Program Files\
Viewpoint
C:\windows\downloaded program files\
popcaploader.dll
Click start/run and type regedit into the run box and press the enter key. When the window appears maximise it.
Navigate to the following regkeys and delete the bold portion(if there).
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
mswspl
Close regedit.
Reboot into normal mode and rehide your protected OS files.
Post fresh Combofix and HJT logs.
Regards Howard
This thread is for the use of brendada only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.