Hello, I'm having some trouble getting rid of some malicious software on my computer. I don't know what it is exactly. I do know that at one point I had the fake XP security thing popping up, and all sorts of annoying browser redirects. I had to DL a script to even be able to run the programs specified in the "8-step" thread. Quite frustrating. My logs are attached, hopefully in the right order. Thanks in advance for whatever help you can give me.
Solved Help with browser redirects and others
- Thread starter brisingr
- Start date
- Status
Broni
Posts: 56,041 +516
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Please, never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
NOTE 2. If Combofix asks you to update the program, always do so.- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Please open Notepad
- Click Start , then Run
- Type notepad .exe in the Run Box.
- Now copy/paste the entire content of the codebox below into the Notepad window:
Code:TDL:: C:\WINDOWS\system32\drivers\symc8xx.sys - Save the above as CFScript.txt
- Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.
- After reboot, (in case it asks to reboot), please post the following logs into your next reply:
- Combofix.txt
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
post combofix
Followed your directions as well as I could. Log is attached.
Was that one file really the big culprit? I remember AVG flipping out about it at some point.
I think I even tried to overwrite it with a copy from another computer. That at least made it think about it for a second longer before popping back up.
By the way I feel honored to have more than one of you Gurus interested in my problem.
Thank you all very much.
Followed your directions as well as I could. Log is attached.
Was that one file really the big culprit? I remember AVG flipping out about it at some point.
I think I even tried to overwrite it with a copy from another computer. That at least made it think about it for a second longer before popping back up.
By the way I feel honored to have more than one of you Gurus interested in my problem.
Thank you all very much.
Broni
Posts: 56,041 +516
Hahaha....
Yeah, atapi.sys file was (is?) infected. There may be more to it, but we'll get there in a moment.
I can see, you ran Combofix twice, so I'd like to see combofix2.txt file located in C:\ folder.
Also, delete your GMER file and.....
Download GMER: http://www.gmer.net/files.php, by clicking on Download EXE button.
Alternative downloads:
- http://majorgeeks.com/GMER_d5198.html
- http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
Do NOT use the computer while GMER is running!
When scan is completed, click Save button, and save the results as gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log.
IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.
Grrr
Well I come home from work to see GMER finished. I go to save the log and the computer freezes. Won't even softboot, have to switch off the power supply. Annoying. Is this common and is there something I can do to help it along? Searched the forums but didn't see anything helpful. Oh, and this was with the latest linked download after removing the previous copy if that makes a difference.
Otherwise I'm gonna run it again tonight and see if I can upload the log first thing in the morning before work. I'm in the GMT -5 longitude, so don't get up too early (eh or late) for me:zzz:
Also, in reply to the warning about the P2P stuff:
I've spoken to my wife before about how bad P2P sharing is but have never gotten the point across. I think I even quoted one of you guys while reading some closed threads. Hopefully this little ordeal will end our use of them In fact I probably would have removed them prior to this but the 8-step thread warns against messing with installed programs until you guys give me the OK.
The Avast thing is interesting though. I imagine I'll need some help with that.
Well I come home from work to see GMER finished. I go to save the log and the computer freezes. Won't even softboot, have to switch off the power supply. Annoying. Is this common and is there something I can do to help it along? Searched the forums but didn't see anything helpful. Oh, and this was with the latest linked download after removing the previous copy if that makes a difference.
Otherwise I'm gonna run it again tonight and see if I can upload the log first thing in the morning before work. I'm in the GMT -5 longitude, so don't get up too early (eh or late) for me:zzz:
Also, in reply to the warning about the P2P stuff:
I've spoken to my wife before about how bad P2P sharing is but have never gotten the point across. I think I even quoted one of you guys while reading some closed threads. Hopefully this little ordeal will end our use of them In fact I probably would have removed them prior to this but the 8-step thread warns against messing with installed programs until you guys give me the OK.
The Avast thing is interesting though. I imagine I'll need some help with that.
Ah I guess I should've figured that one out on my own. In my defense I think those instructions were for an "application does not run" condition. 
Do you think people often become mindless tools when fed instructions on something they only know part of something about?
Wow, that sounds like a loaded question now that I'm proofreading. I might not want to answer that myself!
Haha
Anyway, hope to have something for you in the AM.
Do you think people often become mindless tools when fed instructions on something they only know part of something about?
Wow, that sounds like a loaded question now that I'm proofreading. I might not want to answer that myself!
Haha
Anyway, hope to have something for you in the AM.
Browser redirects are no longer occurring. Though earlier I had a problem running executibles in safe mode. That and my mouse quit working for a while. All of that was during the course of 4 consecutive restarts. Oddly enough, after the fourth time, the machine locked up so I switched off the power supply and left it like that for about 20 minutes or so. Then it booted fine and has been since. Don't know what that was about.
Broni
Posts: 56,041 +516
1. Please open Notepad
2. Now copy/paste the entire content of the codebox below into the Notepad window:
3. Save the above as CFScript.txt
4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.
5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
- Click Start , then Run
- Type notepad .exe in the Run Box.
2. Now copy/paste the entire content of the codebox below into the Notepad window:
Code:
File::
c:\windows\system32\o.sys
c:\documents and settings\All Users\Application Data\1va06EW8.dat
Folder::
RenV::
c:\program files\Adobe\Reader 9.0\Reader\Reader_sl .exe
c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart .exe
c:\program files\AVG\AVG9\avgtray .exe
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\PeerBlock\peerblock .exe
c:\program files\QuickTime\QTTASK .exe
c:\windows\SMINST\RECGUARD .exe
Driver::
k
Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000000
"FirewallOverride"=dword:00000000
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"=dword:00000000
RegLockDel::3. Save the above as CFScript.txt
4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.
5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
- Combofix.txt
- A new HijackThis log.
Broni
Posts: 56,041 +516
Download HijackThis:
http://free.antivirus.com/hijackthis/
by clicking on Installer under Version 2.0.4
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!
NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
http://free.antivirus.com/hijackthis/
by clicking on Installer under Version 2.0.4
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!
NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
Broni
Posts: 56,041 +516
Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.
======================================================================
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Go to Kaspersky website and perform an online antivirus scan.
1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
Post fresh HijackThis log as well.
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.
======================================================================
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Go to Kaspersky website and perform an online antivirus scan.
1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
[*] Archives
[*] Mail databases
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
Post fresh HijackThis log as well.
Broni
Posts: 56,041 +516
Please download OTM
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
- Save it to your desktop.
- Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
- Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
Code:
:Processes
:Services
:Reg
:Files
C:\Documents and Settings\Owner\My Documents\My Music Old\wake up coheed cambria.mp3
:Commands
[purity]
[resethosts]
[emptytemp]
[Reboot]- Return to OTM, right click in the Paste Instructions for Items to be Movedwindow (under the yellow bar) and choose Paste.
- Click the red Moveit! button.
- Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
- Close OTM and reboot your PC.
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
Here you go:
All processes killed
========== PROCESSES ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
C:\Documents and Settings\Owner\My Documents\My Music Old\wake up coheed cambria.mp3 moved successfully.
========== COMMANDS ==========
C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: All Users
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 16786 bytes
->Flash cache emptied: 0 bytes
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes
User: Owner
->Temp folder emptied: 106587453 bytes
->Temporary Internet Files folder emptied: 49554 bytes
->Java cache emptied: 128094 bytes
->FireFox cache emptied: 34342748 bytes
->Flash cache emptied: 2021 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 7735 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes
Total Files Cleaned = 135.00 mb
OTM by OldTimer - Version 3.1.12.0 log created on 05032010_205402
Files moved on Reboot...
Registry entries deleted on Reboot...
All processes killed
========== PROCESSES ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
C:\Documents and Settings\Owner\My Documents\My Music Old\wake up coheed cambria.mp3 moved successfully.
========== COMMANDS ==========
C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: All Users
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 16786 bytes
->Flash cache emptied: 0 bytes
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes
User: Owner
->Temp folder emptied: 106587453 bytes
->Temporary Internet Files folder emptied: 49554 bytes
->Java cache emptied: 128094 bytes
->FireFox cache emptied: 34342748 bytes
->Flash cache emptied: 2021 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 7735 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes
Total Files Cleaned = 135.00 mb
OTM by OldTimer - Version 3.1.12.0 log created on 05032010_205402
Files moved on Reboot...
Registry entries deleted on Reboot...
- Status
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