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Help with this computer

By marygg
Sep 24, 2008
  1. Please help me with my friend's computer. I've run all the preliminary programs and I did a sp3 update. It was loaded with bad stuff. Enclosed are the requested logs. Thank you very much for your help.
     

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. marygg

    marygg TS Booster Topic Starter Posts: 121

    I reset IE and ran another HJT log. Here it is and thanks.
     

    Attached Files:

  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Re-run HJT

    See all those O18 - Protocol: bw** entries, please tick and fix all of them (not the last one though - AVG linkscanner)

    You might also want to run Startup Control Panel and remove as many not-required startups (these are just startup shortcuts) as possible.
     
  5. marygg

    marygg TS Booster Topic Starter Posts: 121

    I did a new HJT scan. Thanks for helping me understand this.
     

    Attached Files:

  6. SpiritWind

    SpiritWind TS Rookie Posts: 164

    Hi :

    Your friend's computer appears to have 2 different antiVIRUS programs "running",
    a security no-no . I see Yahoo's "ISafe", which is actually Computer Associates
    e-Trust antiVIRUS program . Since apparently AVG is the desired antiVIRUS
    program, everything associated with "ISafe" should be removed . In addition, I see
    some remnants of Norton antivirus, meaning their "Norton Removal Tool" has most
    likely NOT be run . There are several Sites where the "Removal Tool" is available
    for FREE .

    In addition, I see Uniblue's "Registry Booster"; this is considered mainly a "Registry
    Cleaner", which has a lot more potential for harming a computer than helping it .
    To see what experienced, trained, certified, Volunteer "Malware Removal
    Specialists" called "Microsoft Most Valuable Professionals" think of these types of
    program, read through the Info @ http://aumha.net/viewtopic.php?t=28099 .
     
  7. marygg

    marygg TS Booster Topic Starter Posts: 121

    I uninstalled avg and installed avira instead. I think I've got pretty much everything taken care of now. Here's another hjt log. Thanks for taking a look at it. You don't know how much it means to me to have someone out there helping.
     
  8. SpiritWind

    SpiritWind TS Rookie Posts: 164

    AIM

    Hi :

    A "final" word for your friend : IF they continue using AIM ( AOL Instant
    Messenger ) they should realize it is the most malware-prone of all the Instant
    Messengers . To "counter" this, I recommend a periodic visit to
    http://jayloden.com/aimfix.htm to run the FREE program there .

    AND AOL is commonly called "AOHell" because it has a very bad reputation,
    which includes them putting the "Viewpoint" Adware program on a computer .
     
  9. marygg

    marygg TS Booster Topic Starter Posts: 121

    I will give them the warning. Thank you so much for helping me.
     
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