Hi everyone - My name is Ron, and I'm part of the Windows Outreach Team. We're here, as a team consisting of two people (myself and Jeff), to help you - the users. While we're not generally aimed at the highly-technical, we're able to handle most problems and will always try our hardest to get you in touch with people or resources to solve your problems. So, with that, I'm here if you need something or if you just want to talk. I'm really looking forward to being more active in the community. Cheers to you all.