Hi, I have a couple trojans and can't get rid of them

By CyberNerd
Dec 12, 2012
  1. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
  2. CyberNerd

    CyberNerd TS Rookie Topic Starter Posts: 16

    Not really any other issues that I noticed, there's still this RegCleanPro thing coming on each time I turn on my pc which is new since I got back and it looks like adware but I've uninstalled it so hopefully it wasn't anything actually malicious.

    Chrome takes a strangely long time to close though. I have a lot of tabs open at any time usually around 6-10 but it never used to take as long as it does now, I'll hit the x and it seems to take almost twice as long as it used to, to close.
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Just remove that from your Programs list, should be fine. It's a safe program, but Registry Cleaners are bad news.

    Is Chrome Updated? We'll find out...

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create

    Remove tools, temp files, old Restore Points

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL sometimes hides your Desktop and Start menu so the cleanup can be completed. Do not be alerted, as this is normal.
    • It may open a log for you, but I don't need that.

    To remove all of the tools we used and the files and folders they created do the following:
    Double click OTL.exe.
    • Click the CleanUp button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Security Check

    Please download Security Check by screen317 from or
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Topic marked solved.
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