Hi, all, I'm new to the forum (obviously, or I wouldn't be posting here). I know a bit about computers, but only what I need to know to do my work, which is not computer related. I get frustrated with the million suggestions for fixing problems. Seems like someone (OS or hardware developers?) should have better diagnostic tools to zero in on a problem. Too many variables, too little time for me to fix a lot of things. Anyway, I'm a writer living at the base of the Blue Ridge Mountains of Virginia and hope I can get some help from this forum. I wish I could also offer help, but most likely I can just commiserate. Cheers.