hijacked start page

By urge18
Mar 3, 2005
Topic Status:
Not open for further replies.
  1. I need help! Whenever i open internet explorer it opens to a spyware, and adware search page and the address bar reads res://C:\WINDOWS\System32\shdoclc.dll/navcancl.htm. I've tried some adware removal programs and they didn't work. Here is my hijack this log

    Logfile of HijackThis v1.99.1
    Scan saved at 19:56:00, on 03/03/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\ALG32.EXE
    C:\WINDOWS\System32\SPOOLSVU.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\Atievxx.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\DOCUME~1\ADAM~1.ADA\LOCALS~1\Temp\Rar$EX00.272\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
    F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: HTDP Class - {9E6EC32A-7C19-4409-99E8-FC980BCDAF26} - C:\WINDOWS\htass.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ALG32] C:\WINDOWS\System32\ALG32.EXE
    O4 - HKCU\..\Run: [SPOOLSVU] C:\WINDOWS\System32\SPOOLSVU.EXE
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Corel Network monitor worker - {E950E98E-F820-4666-BD6E-1E3CB6ED9157} - C:\WINDOWS\System32\iegfxfrw.dll
    O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {E950E98E-F820-4666-BD6E-1E3CB6ED9157} - C:\WINDOWS\System32\iegfxfrw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Microsoft AntiSpyware helper - {1F0D509A-FA97-4701-B51F-8CE90BAF3F4E} - (no file) (HKCU)
    O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {1F0D509A-FA97-4701-B51F-8CE90BAF3F4E} - (no file) (HKCU)
    O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\System32\remove_me.dll (file missing) (HKCU)
    O9 - Extra button: Corel Network monitor worker - {E950E98E-F820-4666-BD6E-1E3CB6ED9157} - C:\WINDOWS\System32\iegfxfrw.dll (HKCU)
    O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {E950E98E-F820-4666-BD6E-1E3CB6ED9157} - C:\WINDOWS\System32\iegfxfrw.dll (HKCU)
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .smil: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone
    O15 - ProtocolDefaults: 'https' protocol is in Trusted Zone, should be Internet Zone
    O15 - ProtocolDefaults: 'https' protocol is in Trusted Zone, should be Internet Zone (HKLM)
    O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
  2. RealBlackStuff

    RealBlackStuff Newcomer, in training Posts: 8,165

    Boot in Safe Mode
    Switch System restore OFF


    Move Hijackthis to its own, permanent directory.

    Go into IE, click Tools/Internet Options
    Click on Delete Cookies, Delete Files (tick Offline content), Delete History.
    Now select the Security tab. Click on Trusted Sites (with the V on green circle).
    Click on the button [Sites..] and REMOVE everything from the Trusted Sites.

    Press ctrl/alt/del and in Taskmanager try to STOP (if there):
    winampa.exe
    SPOOLSVU.EXE
    GMT.exe
    Q330995.exe

    Next, try to UNinstall anything to do with:
    C:\Program Files\Common Files\GMT\GMT.exe

    Next, run HJT on its own, and let it 'fix' (if still there):
    C:\Program Files\Winamp\winampa.exe
    C:\WINDOWS\System32\SPOOLSVU.EXE
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
    F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe ==>> ONLY FIX <<==
    O2 - BHO: HTDP Class - {9E6EC32A-7C19-4409-99E8-FC980BCDAF26} - C:\WINDOWS\htass.dll
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKCU\..\Run: [SPOOLSVU] C:\WINDOWS\System32\SPOOLSVU.EXE
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: Microsoft AntiSpyware helper - {1F0D509A-FA97-4701-B51F-8CE90BAF3F4E} - (no file) (HKCU)
    O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {1F0D509A-FA97-4701-B51F-8CE90BAF3F4E} - (no file) (HKCU)
    O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\System32\remove_me.dll (file missing) (HKCU)
    O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone
    O15 - ProtocolDefaults: 'https' protocol is in Trusted Zone, should be Internet Zone
    O15 - ProtocolDefaults: 'https' protocol is in Trusted Zone, should be Internet Zone (HKLM)
    O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe

    When done, delete the highlighted bold files. When a directory-name is bold, delete everything in it, including that directory itself.

    Delete everything in your Temp file.
    Empty the Recycle Bin.
    Boot normal. When all OK, switch System Restore back on.
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.