Hijackthis Log Attached; Bad Performance

[Albert350Z]

Hello,

I am randomly getting an error for explorer.exe, which says "To help protect your computer, Windows has closed this program" and closes Windows Explorer. It did this a few times for other processes like Task Manager but I managed to reduce the problem by using ComboFix. I did not take other actions as I want to do this step-by-step.

Thank you for your help!

 

[evilfantasy]

We need the combofix log.

 

[Albert350Z]

Hi, thanks for the quick response. I'm sorry, I hadn't gone through the steps outlined in your forum. When I ran "Tool2" my PC rebooted and continued to reboot; I wouldn't even see the Windows logo after the first time. I couldn't get into safe mode nor load last known good configuration. It served me good in a way, I just installed a clean installation of Vista. You can lock this thread everything is smooth right now.

 

[evilfantasy]

Thanks for letting us know, and sorry the cleaning didn't work out.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Safe surfing...........